NEW YORK and NOIDA, India, Sept 11, 2024—HCLTech, a leading global technology company, has been named a Leader in Banking Process Transformation for the third consecutive year in Avasant's 2024 RadarView™ report. HCLTech has been classified as a leader, with the highest scores in domain ecosystem, investments and innovation among the 35-banking process transformation service providers evaluated.
The report highlights HCLTech’s comprehensive banking services that integrate automation, generative AI and analytics to help its clients optimize operations, ensure fraud prevention and enhance customer interactions.
"In the rapidly evolving banking sector, driven by customer demand for security and personalization, banks are integrating automation and generative AI to enhance operations, customer interactions and fraud prevention. HCLTech meets these demands with comprehensive banking services, utilizing AI and analytics to enhance operations and customer experience,” said Aditya Jain, Research Leader, Avasant. “HCLTech’s proficiency in risk and compliance, combined with platforms like digitalCOLLEAGUE for employee productivity, Toscana for automation and AI tools like iKNOW and iGenie, empowers it to strengthen data security and facilitate cost and productivity gains for its clients.”
“Our evolution in digitizing end-to-end banking operations and enhancing process standardization, compliance and customer experience through new-age technology levers has enabled us to deliver advanced business processes that cater to changing needs of the banking industry. Our understanding of our clients, innovation and domain expertise have set us ahead of the curve in banking process transformation,” said Raghu Kidambi, Corporate Vice President, Business Process Operations, HCLTech.
HCLTech’s continued expansion in Europe and North America, along with acquisitions and strategic partnerships to enhance its wealth management and financial crime solutions, helped solidify its position as a Leader in Avasant's Banking Process Transformation 2024 RadarView™ .
Avasant’s 2024 RadarView™ report showcases HCLTech’s next-generation offerings in banking BPO services, with a focus on retail banking, private banking, financial crime, compliance and corporate banking. To download the report, click here.
About HCLTech
HCLTech is a global technology company, home to more than 219,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG and Public Services. Consolidated revenues as of 12 months ending June 2024 totaled $13.4 billion. To learn how we can supercharge progress for you, visit hcltech.com.
Meredith Bucaro, Americas
meredith-bucaro@hcltech.com
Elka Ghudial, EMEA
elka.ghudial@hcltech.com
James Galvin, ANZ
james.galvin@hcltech.com
Nitin Shukla, India