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Agentic AI is transforming contact centers into autonomous digital agents that collaborate with humans to reduce effort, enhance experiences and maximize platform value
Read the articleGovernment agencies are under growing pressure to modernize their contact centers, match private-sector experiences and harness GenAI without losing trust, control or compliance
Read the articleAs Generative AI reshapes customer service, forward-thinking enterprises are turning their contact centers into growth engines that drive revenue, insight and brand loyalty
Read the articleScalable AI solutions are transforming manufacturing, energy and utilities by reducing downtime, improving efficiency and enabling predictive maintenance
Read the articleAgentic AI empowers marketers with self-learning systems that personalize, optimize and scale campaigns in real time, driving measurable growth and efficiency
Read the articleThe evolving role of RPA, accelerated by Agentic AI, is redefining scale, resilience and ROI in the autonomous enterprise
Read the articleBanks and payment providers are accelerating toward autonomous operations, while combining AI, composable architecture and human oversight to boost trust, speed and resilience
Read the articleWhen AI enters physical environments, intelligence moves into action, enabling enterprises to operate smarter, faster and more autonomously
Read the articleReimagining Application Management with GenAI and Agentic AI
Watch nowAI has evolved from a tech holy grail to goal-oriented AI agents. We're now shifting from reactive to proactive AI and success lies in how we orchestrate Agentic AI
Read the articleGenAI and Agentic AI are shifting application management from reactive, ticket-driven work to proactive, experience-led and increasingly autonomous operations
Read the articleThe EU AI Act is drawing worldwide attention to AI rules, helping turn governance into a catalyst for trusted scale, faster adoption and measurable ROI
Read the articleTrending questions
The term "artificial intelligence" was coined by John McCarthy in 1956. Alan Mathison Turing, followed by Newell, Simon, McCarthy and Minsky, are key figures in AI development. Newell and Simon's 1956 "Logic Theorist" program marked a milestone. These pioneers, known as the founding fathers of AI, significantly advanced the field.
- Increased productivity
- Increased automation
- Smart decision-making
- Solve complex problems
- Managing repetitive tasks
- Strengthens economy
- Personalization
- Disaster management
- Enhances lifestyle
- Global defense
Machine learning is the brain of AI that emulates logical decision-making based on the data fed to it and an AI model is the creation, training and deployment of the ML algorithms. With advancements in intelligence methodologies, AI models support in tandem with real-time analytics, predictive analytics and augmented analytics using natural language processing (NLP), ML, statistical analysis and algorithmic execution.
Loaded with human capabilities and beyond, the importance of artificial intelligence (AI) is rising and gradually spreading to various industries, making way for new possibilities and better efficiencies. Data in today’s world is an asset and valued across industries. With AI, humans are now able to absorb, interpret and make complex decisions.
While artificial intelligence is a system that mimics or imitates human intelligence, machine learning is the brain that helps it work.
Generative AI refers to a subset of artificial intelligence algorithms and models designed to generate new data that resembles existing data. These sophisticated algorithms can create content in various forms, such as text, images, music and even complex structures like designs and models. Generative AI is primarily powered by advances in neural networks, particularly Generative Adversarial Networks (GANs) and Variational Autoencoders (VAEs).
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