Enhancing Customer Experience via Digital Innovation

| July 2, 2024

Enhancing customer experience through digital innovation

In a recent episode of the HCLTech Trends and Insights podcast, Rajiv Shesh, Chief Revenue Officer at HCLSoftware, discussed how customer experience is a crucial driver of business growth and innovation.

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Enhancing customer experience through digital innovation

Rajiv Shesh on how customer experience drives business growth and innovation

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Fixing the MarTech stack in the AI era

AI‑first MarTech

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At Adobe Summit, leaders from HCLTech and Microsoft highlighted that AI success depends less on new tools and more on fixing fragmented data, complex MarTech stacks and execution foundations

How Agentic AI is reshaping connected commerce

Agentic AI is redefining how connected commerce functions

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Taranjeet Khanuja, AVP, Digital Business Services, HCLTech, explains how AI is changing the way brands engage customers across commerce, marketing and service

Semiconductor innovation is powering the next era of AI everywhere

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As AI scales from devices to networks and data centers, semiconductor strategy is shifting beyond raw performance toward energy efficiency, distributed intelligence and new connected experiences

How Agentic AI is rebuilding the experience value chain

Virender Singh, VP, Digital Business Services, HCLTech, shares how Agentic AI is reshaping the experience valu...

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Virender Singh, VP, Digital Business Services, HCLTech, shares how Agentic AI is reshaping the experience value chain, from platform design and personalization to operating models and team structures

Fireside chat: Empowering enterprises to reimagine their future

Empowering enterprises to reimagine their future

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Hari Sadarahalli and Robert Parker explore how enterprises are navigating a disruptive decade through Agentic AI, workforce readiness and smarter, more resilient supply chains