HCLTech, in collaboration with ISG, presents a new whitepaper exploring the transformation of Application Management Services (AMS) in the age of generative and Agentic AI. The AMS framework features the Experience Management Office (XMO) at its core, bringing a dedicated focus on managing and enhancing stakeholder experiences across technical and human touchpoints. Moreover, it leverages an agentic AI-enabled integrated platform powered by AI Force, embedding advanced AIOps and business observability into its operations.

Enterprises expect AMS partners to go beyond meeting SLAs, prioritizing experience improvement, business-aligned decision-making and risk-based prioritization.

This paper explores the changing expectations of enterprises and the shifting trends in sourcing, capturing the transformation underway in the AMS landscape. It also underscores HCLTech’s readiness to deliver AMS solutions through a fresh framework and proposition that supports enterprises in meeting their evolving business needs.