HCLTech has been positioned as a Market Leader in HFS Horizons: The Best Service Providers for Commercial Banks, 2025 report. This comprehensive study evaluated 22 service providers across value propositions, execution and innovation capabilities, go-to-market strategies and market impact criteria.

According to HFS, “Providers recognized as Market Leaders have demonstrated their ability to support commercial banks across the journey—from functional digital transformation through enterprise-wide modernization to creating new value through ecosystems.”

According to Elena Christopher, Chief Strategy Officer at HFS Research “Commercial banks own the high-value relationships within their firms, but they must play catch-up with their retail banking siblings, shifting from manual processes and people-led engagements running on legacy tech to seriously up their digital CX game. Practical modernization is essential for success. HCLTech’s engineering heritage, strong infrastructure, and IT capabilities buttressed by a growing ecosystem of partnerships and domain-specific intellectual property serve as a critical set of attributes to help commercial banks on the path to effective modernization.”