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In this assessment, 23 professional IT service providers offering ServiceNow implementation services were evaluated, and HCLTech was positioned as a Leader.
As per the IDC MarketScape, “HCLTech has a strong customer service strategy, anchored by a dedicated service success layer that is accountable for client outcomes and road map adoption and by structured mechanisms for capturing and acting on customer feedback across its managed services base. Its client adoption strategy is similarly strong, with value realization tooling such as ValueNow and AchieveNow, alongside a Gold Standard Assessment, helping clients to build business cases and accelerate the journey from deployment to realized value.”
"As ServiceNow advances AI orchestration and expands into adjacent workflow domains, the role of implementation partners is evolving beyond deployment toward advisory, governance and business transformation. In this assessment, HCLTech's strengths included broad coverage across ServiceNow workflow domains, integrated risk and compliance capabilities, AI-enabled delivery and a strong alliance ecosystem including Microsoft, Google Cloud and NVIDIA," said Jason Bremner, Research Vice President, IDC.
SOURCE: “IDC MarketScape: Worldwide ServiceNow Implementation Services 2026 Vendor Assessment”, August 2026, IDC #US54126726e
Disclaimer
IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of technology and service suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. The Capabilities score measures vendor product, go-to-market and business execution in the short-term. The Strategy score measures alignment of vendor strategies with customer requirements in a 3-5-year timeframe. Vendor market share is represented by the size of the circles. Vendor year-over-year growth rate relative to the given market is indicated by a plus, neutral or minus next to the vendor name.
In this assessment, 23 professional IT service providers offering ServiceNow implementation services were evaluated, and HCLTech was positioned as a Leader.
As per the IDC MarketScape, “HCLTech has a strong customer service strategy, anchored by a dedicated service success layer that is accountable for client outcomes and road map adoption and by structured mechanisms for capturing and acting on customer feedback across its managed services base. Its client adoption strategy is similarly strong, with value realization tooling such as ValueNow and AchieveNow, alongside a Gold Standard Assessment, helping clients to build business cases and accelerate the journey from deployment to realized value.”
"As ServiceNow advances AI orchestration and expands into adjacent workflow domains, the role of implementation partners is evolving beyond deployment toward advisory, governance and business transformation. In this assessment, HCLTech's strengths included broad coverage across ServiceNow workflow domains, integrated risk and compliance capabilities, AI-enabled delivery and a strong alliance ecosystem including Microsoft, Google Cloud and NVIDIA," said Jason Bremner, Research Vice President, IDC.
SOURCE: “IDC MarketScape: Worldwide ServiceNow Implementation Services 2026 Vendor Assessment”, August 2026, IDC #US54126726e
Disclaimer
IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of technology and service suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. The Capabilities score measures vendor product, go-to-market and business execution in the short-term. The Strategy score measures alignment of vendor strategies with customer requirements in a 3-5-year timeframe. Vendor market share is represented by the size of the circles. Vendor year-over-year growth rate relative to the given market is indicated by a plus, neutral or minus next to the vendor name.