Expert Support for Broadcom Software
Get the support you need when you need it from Enterprise Studio, freeing you to focus on business-critical activities. Our talented and experienced support team will work with you to listen and quickly resolve issues with a short-track route of assistance in mind.
Global support can assist you no matter where your resources or systems are.
Supported by HCLTech - Enterprise Studio
Agile Operations Division (AOD)
- Network Observability(DX NetOps)
- Clarity PPM
- CA Automic Workload Automation - Automation Engine
- CA Workload Automation Agent DE(Dseries)
- Autosys Workload Automation(CA Autosys)
- CA Automic Dollar Universe
Identity Management Security (IMS)
- DX Unified Infrastructure Management(DX UIM)
- CA API Management
- CA SiteMinder
- CA Service Desk Manager
- CA Identity Management and Governance(CA IDG)
- CA Advanced Authentication
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Expand Protection with Premium Support Options
Enhance standard maintenance and support with premium or extended support for select Broadcom Software products
Enterprise Support Plus
Access higher levels of personalized technical support, lifecycle planning and solution optimization. Select products are eligible for Enterprise Support Plus 
Extended Support from Enterprise Studio
Continue support when your product reaches End-of-Service (EOS) or End-of-Life (EOL) in the software cycle. An extended support period gives you flexibility to prepare for an upgrade to the latest release, transition to new software or when requirements limit change to your environment. Available for L0/L1 supported Broadcom Software products
Support resources
Access information about getting started and using Enterprise Studio support services by requesting the Enterprise Studio support user guide and client onboarding guide
Support case management
Technical support has complete visibility of your cases through the support portal. Severity 1 cases receive 24 x 7 x 365 telephone support. Log cases of any severity into the support portal at any time, with 24x 7 access to the support portal
Report Severity 1 incidents
1-845-203-4325
1-669-467-1004
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For telecom providers operating large, distributed environments, modernization must strengthen reliability, agility and scalability without disrupting the services users depend on every day
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For telecom providers, infrastructure transformation must strengthen resilience, agility and sustainability without interrupting the services customers rely on every day
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Technology is no longer operating only as a support function. It is now shaping how quickly work moves across the enterprise and how effectively organizations are responding to operational change.
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As real-time AI, robotics and connected operations become more central to growth, enterprises need edge strategies that place intelligence where it can deliver the fastest and most valuable response
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While AI pilots continue to multiply across the enterprise landscape, their impact on measurable business value remains fragmented and constrained
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AI has moved quickly from experimentation to enterprise action. Long-term value depends on governance, strong data foundations and clear operational control.
Read the articleFrequently Asked Questions about Broadcom Software Support
Yes. We provide 24x7x365 telephone support for all Severity 1 incidents. Our engineers are available around the clock, so critical issues never go unaddressed. You can reach our team directly at 1-845-203-4325 or 1-669-467-1004, and cases of any severity can be logged through the support portal at any time.
We support a broad portfolio across two divisions. Our Agile Operations Division (AOD) covers products including DX NetOps, Clarity PPM, CA Automic Workload Automation and CA Autosys. Our Identity Management Security (IMS) division supports DX UIM, CA SiteMinder, CA API Management and CA IDG, among others.
Enterprise Support Plus is our premium support tier that goes well beyond standard product maintenance. Eligible clients receive higher levels of personalized technical assistance, proactive lifecycle planning and solution optimization guidance. It is designed for organizations that need a more strategic, hands-on partnership throughout their Broadcom Software product journey.
Extended support is available for Broadcom Software products that have reached end-of-service or end-of-life status and are L0/L1 supported. If you are unsure whether your specific product qualifies, our team can help you assess your options and build a transition plan that fits your real-world operational constraints.
Getting started is straightforward. We provide a dedicated support user guide and client onboarding guide to help your team hit the ground running from day one. To request these resources or explore which Broadcom Software support options are right for your environment, simply contact us and we will guide you through the process.
Our support engineers bring a minimum of five years of hands-on experience with Broadcom Software products. That depth of knowledge means faster diagnosis, more accurate resolutions and fewer escalations. You are working with people who genuinely know these products—not generalists working from a script.
Absolutely. Our ticketing system integrates seamlessly with Broadcom Software's own system, so there is no need to change the tools your team already knows. You get uninterrupted access to our global support engineers without disrupting your existing workflows or case management processes.
Yes. When a Broadcom Software product reaches end-of-service or end-of-life, we offer extended support so your organization is never left without options. This gives your team the time needed to plan upgrades, transition to new software or manage environments where immediate change simply is not feasible.
Yes. Our Broadcom Software support services team operates globally, so no matter where your resources or systems are located, expert help is always within reach. Combined with 24x7 Severity 1 coverage and an integrated ticketing system, we ensure consistent, reliable support across time zones and geographies.
Talk to our experts
Learn which support options are available for your Broadcom Software products
