Expert Support for Broadcom Software
Get the support you need when you need it from Enterprise Studio, freeing you to focus on business-critical activities. Our talented and experienced support team will work with you to listen and quickly resolve issues with a short-track route of assistance in mind.
Global support can assist you no matter where your resources or systems are.
Supported by HCLTech - Enterprise Studio
Agile Operations Division (AOD)
- Network Observability(DX NetOps)
- Clarity PPM
- CA Automic Workload Automation - Automation Engine
- CA Workload Automation Agent DE(Dseries)
- Autosys Workload Automation(CA Autosys)
- CA Automic Dollar Universe
Identity Management Security (IMS)
- DX Unified Infrastructure Management(DX UIM)
- CA API Management
- CA SiteMinder
- CA Service Desk Manager
- CA Identity Management and Governance(CA IDG)
- CA Advanced Authentication
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Expand Protection with Premium Support Options
Enhance standard maintenance and support with premium or extended support for select Broadcom Software products
Enterprise Support Plus
Access higher levels of personalized technical support, lifecycle planning and solution optimization. Select products are eligible for Enterprise Support Plus 
Extended Support from Enterprise Studio
Continue support when your product reaches End-of-Service (EOS) or End-of-Life (EOL) in the software cycle. An extended support period gives you flexibility to prepare for an upgrade to the latest release, transition to new software or when requirements limit change to your environment. Available for L0/L1 supported Broadcom Software products
Support resources
Access information about getting started and using Enterprise Studio support services by requesting the Enterprise Studio support user guide and client onboarding guide
Support case management
Technical support has complete visibility of your cases through the support portal. Severity 1 cases receive 24 x 7 x 365 telephone support. Log cases of any severity into the support portal at any time, with 24x 7 access to the support portal
Report Severity 1 incidents
1-845-203-4325
1-669-467-1004
Case studies
Streamlining valuation workflows, reducing approval times, improving profitability and Total Experience
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HCLTech and dsm-firmenich’s collaboration helped modernize operations to achieve 95% accuracy in delivery timelines, boost label printing capacity 200 times and reduce order processing time by 20%
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Automating employee support to drive faster resolutions and 24/7 availability
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HCLTech’s Oracle NetSuite Practice supercharged the client’s ERP ecosystems with Oracle Cloud
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Transforming legacy systems to accelerate digital innovation in automotive services
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Empowering legacy systems for next-generation service delivery
Learn moreInsights
Customer-centricity is more than just a metric. It’s an essential mindset that should guide service strategy, shape innovation and capability investments and foster client relationships
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Enterprises today find themselves at a pivotal moment in technological adoption. The question is no longer whether to adopt AI — it’s how to scale it swiftly, responsibly and with purpose
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Balancing AI and ethical innovation are key to shaping the intelligent age, where technology drives both progress and responsibility
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Talk to our experts
Learn which support options are available for your Broadcom Software products
