HCLTech Order Management Solution (HOMS)

Overview

While ecommerce isn't new, its recent expansion into previously untapped consumer segments and a broader range of products has made a notable development. The pandemic amplified opportunities that have been further driven by the widespread adoption of smart devices and improved internet connectivity. Contemporary users prefer seamless and convenient online access to goods and services, whether mobile, tablet or desktop. This accentuates the need for businesses to focus on delivering an enhanced digital customer experience.

HCLTech Order Management Solution (HOMS) is the optimal solution, delivering a distinctive omnichannel and seamlessly customized experience that caters to user needs. A modern end-to-end integrated platform, HOMS is a customizable, scalable and high-availability solution built on the cloud. It enables a powerful customer interaction platform that companies of all sizes across industries can use.

Our Solution

HOMS allows businesses of all sizes to deliver a highly effective B2C and B2B customer experience across all devices and channels. This is achieved by utilizing any front-end technology for web development, design and animation coupled with powerful, mature and scalable commerce APIs.

HOMS integrates with IBM Sterling OMS to provide a solution for customers who require robust front-end and back-end selling and order management capabilities.

These systems translate calls and services through the Service Definition Framework (SDF). Requests from HOMS include direct calls to Sterling Order Management and entries into a JMS message queue. Sterling Order Management monitors and processes these queues, sending acknowledgments back through another message queue monitored by HOMS.

This integration handles inventory operations and order creation from a web online store, call center or physical store. Inventory checks, reservations and cancellations are done seamlessly.