Roles and Responsibilities

HCLTech' Microsoft Business Applications Practice ("MBAP" formerly, PowerObjects) is seeking a Microsoft Dynamics 365 CE (CRM) Consultant in Training to join their award winning and growing team. This individual will be trained to act as a liaison between customer and internal teams on Microsoft Dynamics 365 for Customer Engagement implementations.

After training, the individual may be responsible for one or more aspects of the project including project management, business analysis, configuration, data, training and support. The candidate must be extremely detail-oriented, have the ability to multitask, be meticulously organised, and be able to prioritise multiple demands in a fast-paced environment.

Learned Roles and Responsibilities

• Work as part of a team, with responsibility for individual areas of delivery, on projects of a variety of size and complexity
• Participate in design and architecture sessions with clients
• Gather and document business processes (some current state, mostly future state)
• Advise customers on best practices for business processes taking in account usability and cross functional needs
• Create Functional Specifications and Business Process documentation for the project
• Write design specifications pertaining to various aspects of the project
• Configure the D365 CE application based on design specifications
• Conduct system and end-to-end testing of the application
• Develop and execute training for customer end-users and administrators
• Guide the project along through daily communications with the customer
• Participate in at least weekly status meetings (maybe more) and sends weekly status updates
• Conduct design review sessions with the customer to demonstrate completed work and gather adjustments and changes
• Lead and manage small to medium size projects independently
• Create a detailed project plan (Statement of Work) for the customer, which includes both estimates for the tasks that will be completed and the project schedule in Microsoft Project
• Conduct at least a weekly status meeting (maybe more) and send weekly status updates

Required Skills

• Education to A level or above qualification level
• Hands-on, professional experience, preferably with an up-to-date understanding of business processes and technology
• Excellent verbal and written communication; meticulous organisational skills
• Ability to interact with clients at all levels within an organisation
• Advanced use and working knowledge of Microsoft Office: Project, Excel, Word, Visio, etc.
• Passion for technology, across platforms Microsoft Dynamics 365 CE Consultant in Training

Experience

• Prior business analysis, project management, or general technology-focused professional experience