A leading automotive services provider operates a diverse network of businesses supported by finance and procurement functions that rely on Oracle Fusion. Timely access to invoice and purchase requisition information is essential to efficient day-to-day operations.

The client partnered with HCLTech to introduce a conversational interface for routine queries, making Oracle information easier to retrieve while preserving existing security controls. The solution enabled faster information access and lower licensing costs through a lightweight Oracle role, with an integration framework designed for future expansion.

Finance and procurement users needed quicker access to invoice and purchase requisition information within their existing workflows. Navigating Oracle for routine queries added effort, while providing full Oracle access to users who only needed information created additional licensing requirements. A simpler way to retrieve business data was needed, with user-level permissions and a consistent search experience.

Key challenges included:

The goal was to make routine finance and procurement information easier to access, optimize licensing requirements and establish a flexible foundation for additional Oracle use cases.

Key objectives included:

HCLTech developed a conversational solution for the client, integrating Oracle Fusion through Oracle Integration Cloud (OIC). The interface enabled users to retrieve invoice and purchase requisition information more easily, bringing routine queries into a simpler conversational experience.

The solution included the following capabilities:

The conversational solution simplified routine finance and procurement queries while preserving existing Oracle controls. Reported benefits included: