Overview
Accelerate your digital transformation with HCLTech’s GenAI-led best-of-breed service management platforms.
Combining partner solutions like the Now Platform®️ with our deep industry expertise, we craft digital workflows that streamline processes and connect systems to empower employees and enhance customer experiences.
Our services encompass consulting, design, implementation and managed services, drawing from a braintrust of over 3,000 experts. Through strategic partnerships with leading digital workflow organizations like ServiceNow, we expedite the adoption of GenAI capabilities.
Experts
ServiceNow engagements
License Portfolio
Solution Accelerators
Driving Efficiency from Workflows to Experiences
Our services portfolio includes IT service management, enterprise service management, IT operations management, software asset management, service asset and configuration management, integrated risk management, field service management, customer service management and industry-specific solutions.
- Dedicated Centers of Excellence (CoEs) for product lines, including technology workflows, employee workflows, customer workflows, creator workflows and risk and resilience management
- Industry solutions and CoEs for manufacturing, telecom, healthcare, insurance, banking and financial services
- Innovation lab and R&D function
Automating quality services
Accelerate service delivery without compromising on quality
Efficient self-service solutions
Out-of-the-box services to save time and increase productivity
Unlocking productivity
Automate tasks to focus on strategic business priorities
Speed to market
Rapid deployment to accelerate your go-to-market
Unified platform for 360 visibility
Unified view of all resources, projects, changes, costs
Partner Ecosystem
Solutions
Hyper Automation Engine
Unlocking the power of self-healing for enterprises with HCLTech’s Hyper Automation Engine, a zero-touch app that identifies message-oriented middleware alerts while applying predictive intelligence to automatically remediate issues. The solution is pivotal in environments with multiple app integrations by helping to reduce errors, improve standardization, enhance incident resolution and automate service requests with high accuracy.
Go Mapping: One-stop shop for service-aware configuration management database
Our Go Mapping application is used by the application owner and service mapping administrator as a one-stop shop for service maps by providing a workspace used for raising service map requests while automatically creating the maps in ServiceNow.
Software asset management
The solution streamlines software compliance while cutting manual efforts and optimizing expenditures. Built on ServiceNow, SAM PRO and HCLTech utilities, the solution automates tasks and enables asset managers to prioritize strategic initiatives. It minimizes manual work, enhances efficiency and reduces monotony in SAM operations, enabling asset managers to be more effective and efficient.
Services and Offerings
Process consultancy and advisory
Offering process-driven transition to design new process frameworks and enable process assessments against industry frameworks
IT service management
Providing ITIL4-aligned business solutions for enterprises focusing on delivering automated solutions with predictive intelligence and GenAI
IT operations management
Enabling organizations to gain visibility across infrastructure and apps while maintaining service health and optimizing cloud delivery
IT asset management
Our solutions streamline the management of hardware, software and cloud assets, maximizing enterprise investments through a single architecture
Awards and Recognitions
Leader in ISG Provider Lens™ ServiceNow Ecosystem Partners - ServiceNow Consulting Services - US 2023
Leader in ISG Provider Lens™ ServiceNow Ecosystem Partners - ServiceNow Implementation & Integration Services - US 2023
Leader in ISG Provider Lens™ ServiceNow Ecosystem Partners - ServiceNow Managed Services Providers - US 2023
Contact Us
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