Case study
Modernizing legacy contact center platform using Amazon Connect
A leading UK-based specialist bank was operating on a legacy contact center platform that required modernization.
Oncor advances GenAI strategy and accelerates high-impact MVP delivery
HCLTech delivers AI assessment, strategy, roadmap and agentic AI MVPs
Global logistics leader achieves comprehensive network transformation
HCLTech helped a global logistics leader modernize its network with SD-WAN and 4G/5G integration, improving scalability, visibility, resilience and user experience across 16+ countries.
Modernizing global network operations through automation and standardization
HCLTech helped a global food and beverage leader modernize network operations through network consulting and automation, improving efficiency, visibility, security and operational agility.
Improving customer experience with HCLTech and AWS
A leading US-based biopharmaceutical company required a modern customer engagement platform.
Delivering a scalable customer engagement platform leveraging Amazon Connect
The customer required a scalable customer engagement platform capable of supporting customers across geographies.
Modernizing customer support operations with HCLTech and AWS
A leading US-based nonprofit consumer advocacy organization sought to modernize its customer support operations
Strengthening pediatric care IT operations during EHR transition
HCLTech transformed application support for one of the largest free-standing pediatric health systems in the U.S., improving responsiveness and operational control across 190+ systems.
Transforming IT operations for a leading US healthcare services provider
AI-led unified IT model transforms operations, improving stability, experience and scalability for healthcare provider
AI Force-led SDLC transformation modernizes leading telecom at scale
AI Force.Software.Mod helped a leading telecom provider modernize legacy COBOL/JCL and Agile delivery, reducing niche skill dependence, compressing timelines and scaling AI-powered delivery.
GenAI accelerates engineering and delivery for a financial services leader
HCLTech helped a leading US financial services providers accelerate software delivery, automate testing and improve validation accuracy through enterprise-scale GenAI adoption.
Persona-driven operating model transforms radiology IT operations
A US radiology provider reliant on highly available clinical systems partnered with HCLTech to modernize IT operations, building a scalable, resilient, clinician‑centric model aligned with workflows.
