Job Responsibilities:

• SME is responsible for Incident, Change, Problem, Knowledge, Availability and Capacity Management for the Network stacks.
• Cisco ACI management (ACI Nodes, VRF, Access Policy, Fabric Policies, Layer 2 or Layer 3 external configuration, AEP, Server or external network attachment etc.)
• Manage L2/L3 production/project support activities.
• Excellent communication and facilitation skills.
• Experience or familiar on tools like ticketing and monitoring tools.
• Responsible for coaching and mentoring the team members.
• Willingness to work on flexible working hours including weekends.
• Involved in Routine Operational support and troubleshooting.
• Manage monitoring and general administration of all Network devices.
• Responds to all Network alert escalations, warnings, and errors in a timely, consistent manner.
• Escalates complex issues to internal team members and third party groups as appropriate.
• Maintains relations with vendor support to ensure quick response to problems.
• Experience in core Network technologies (switching & routing), Load Balancers & DDI solutions
• Exposure in other Network Technology is an advantage.
• Willingness to learn new Network technologies & non-cisco vendor products

Job Requirements:

• Should have at least 6-8 plus years’ experience in handling production/project support L2/L3 Incident & Change Management while complying the SLAs.
• Regular infrastructure support (ticket solving) and maintenance (enhancement) work.
• Troubleshooting, Problem resolution, root cause analysis skills are required.
• Candidate should be willing to learn analyse the code, explore and build the documentation to help sharing of knowledge.
• Good verbal and written communication skills are required as job responsibility demands the interaction with customer & business.
• Work experience in a, banking & finance domain would be additional plus.
• Based on the business need and criticality, the candidate should be open to on-call support and weekend work.
• Should have expertise knowledge on DC Network (Cisco ACI, switches and routers) and other Network technologies including Load Balancers and DDI.
• Should have understanding of various devices like switches, routers, firewalls.
• Ability to read High Level Design & Low level Design, use Visio as a tool.
• Assist the L1 & L2 team in skill enhancement. Create, review & update documentations & publish them in central knowledge base
• Candidate shall be able to analyse customer requirements & provide automation solutions by mapping requirements to Ansible runbook automation
• Perform advanced troubleshooting of complex network problems and offer issue resolution.
• Establish best practices and policies for network operations to guide other network engineers in their decision making
• Must have strong Documentation abilities.
• Must be able to work collaboratively in a team environment.
• German language knowledge is an advantage
• Experience of high availability and DR configuration and setup is desired.
• Expertise in working with cross-functional teams to gather quality information and make recommendations
• Any certification on network will be additional advantage. Technology buzzwords:
• Network automation with Ansible or similar tools, Zabbix monitoring
• Cisco ACI, Netscaler Load balancers, Bluecat DDI Recommended Certification:
• CCNA, CCNP (R&S , Security or Data Centre Track)
• CCIE (Data Center)
• Load Balancers