AI-Powered Workplace Transformation for Brewing Leader

Transforming workplace operations for a global brewing leader

AI-powered workplace transformation driving productivity, sustainability and seamless employee experiences

8 min Lesen

Overview

A global brewing leader set out to modernize its digital workplace to support a growing, distributed workforce and evolving sustainability goals. HCLTech partnered with the organization to simplify IT operations, embed intelligence into workflows and create a more connected, efficient workplace. The transformation focused on enabling smoother execution, faster decision-making, improved workforce productivity and driving measurable outcomes across performance, engagement and sustainability.

The Challenge

Friction across systems slowing performance

As operations expanded across markets, the organization’s IT ecosystem struggled to keep pace with growing demands. Inefficiencies across systems, processes and engagement models were impacting productivity, collaboration and sustainability efforts.

Key challenges included:
- High volumes of redundant data across 1,400+ devices, impacting system performance
- Manual ticketing processes creating delays in issue resolution and operational bottlenecks
- Over 700 devices not restarted in over a week, leading to performance degradation and disrupted workflows
- Lack of predictive insights for device health, resulting in unexpected failures, increased downtime and higher replacement costs
In parallel, workforce engagement and collaboration remained fragmented:
- Limited IT accessibility for new employees, affecting onboarding efficiency and productivity
- Absence of a unified platform for collaboration and knowledge sharing across markets
- Low participation in structured engagement initiatives, limiting platform adoption
Sustainability goals added further complexity:
- Excessive energy consumption driven by always-on devices and external monitors
- Ineffective IT energy policies resulting in elevated CO2 emissions and misalignment with sustainability targets

The Objective

Create a workplace built for better outcomes

The goal was to build a more intelligent, efficient and sustainable workplace by addressing operational complexity and enabling better outcomes at scale.

This included:

Improving IT efficiency through automation and proactive issue resolution
Enhancing workforce engagement and enabling seamless collaboration across markets
Reducing energy consumption and aligning IT operations with long-term sustainability and net-zero goals

The Solution

Bringing AI into the flow of work

HCLTech implemented a comprehensive transformation strategy focused on embedding AI, automation and sustainability into workplace operations.

AI-driven IT optimization
- Deployed HCLTech Workblaze to automate system optimization and eliminate manual processes
- Enabled proactive monitoring with automated ticket creation in ServiceNow for devices exceeding 95% disk usage
- Introduced predictive analytics for battery health to proactively manage replacements and prevent unexpected failures
- Automated system cleanups, restarts and ticketing to maintain peak device performance and minimize downtime
Workplace engagement and collaboration
- Launched the Workblaze community platform to connect employees across multiple European markets
- Implemented AI-powered feedback systems to capture continuous input from employees across regions
- Introduced gamified engagement initiatives such as “My Happy Hours” to improve participation and workplace culture
Sustainable workplace transformation
- Leveraged Workblaze to provide visibility into carbon footprint and CO2 emissions across the organization
- Implemented smart energy management systems to reduce unnecessary device and monitor usage
- Established best practices to optimize energy consumption and align IT operations with ESG and net-zero commitments

Through these interventions, workplace operations became more intelligent, connected and efficient, enabling better execution across the organization.

The Impact

Measurable gains across performance and sustainability

The transformation delivered measurable improvements across performance, sustainability and engagement:

Optimized IT performance
- Over 3.13TB of data cleaned in three months, with a projected 12TB annually, improving storage efficiency and system performance
- 1,400+ devices restarted, ensuring consistent uptime and improved system responsiveness
- 500+ proactive tickets resolved within four months without human intervention, reducing delays and operational bottlenecks
Sustainability outcomes
- 73% reduction in energy consumption, significantly lowering operational costs
- 74% reduction in CO2 emissions, supporting progress toward net-zero goals
- 14% reduction in always-on devices, improving energy efficiency across the workplace
Enhanced workplace engagement
- Over 25% of new hires contributed actionable feedback, enabling continuous service improvement
- Increased participation in engagement initiatives such as “My Happy Hours,” improving morale and adoption
- 600+ employees engaged in community initiatives, strengthening collaboration and organizational culture

By embedding intelligence into workplace operations and simplifying how work gets done, HCLTech enabled the organization to improve productivity, strengthen engagement and enable better work, stronger collaboration and meaningful outcomes at scale.