HCLTech WorkBlaze HCLTech WorkBlaze

HCLTech WorkBlaze

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Overview

Workplace analytics software – WorkBlaze

Enable real-time monitoring to quantify user experience. Leverage our digital experience monitoring solution powered by predictive workplace analytics and . Enterprises across the globe are experiencing a shift in employee expectations for the modern workplace. The millennial workforce values flexibility, diversity and privacy. To improve workplace productivity, organizations must address a new set of challenges.

One challenge is managing the large volume of end user computing (EUC) data generated by endpoint devices. With workplace analytics tools, organizations can use this data to improve worker productivity and reduce setbacks.

HCLTech WorkBlaze proactively monitors large volumes of EUC data through its workplace data analytics engine on a real-time basis to provide actionable data insights with transformative potential. It also computes a unique User Experience Index (UEI) that allows enterprises to spot trends and correlate patterns to enable IT to deliver an enhanced user experience. This helps prevent a wide range of issues before they occur while also increasing remediation rates and improving worker productivity.

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Workplace Analytics Software - WorkBlaze

How It Works

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End user endpoint

An agent is installed on the physical or virtual endpoint.

Central server

Endpoint data is analyzed by the central master.

User Experience Office

The User Experience Office monitors and leverages insights into the IT environment from Workblaze analysis in real time.

Workplace analytics software features

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Real-time monitoring

Actively monitors end-user devices across the enterprise.

Big data analytics

Sifts through large volumes of data to generate insights that improve productivity.

AIOps

AI for IT operations surfaces business-critical insights and assists in root cause analysis.

Contextual user feedback

Gathers sentiment feedback and correlates it with technical metrics to understand the user experience.

Benefits of workforce analytics tools

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Enhanced user experience

  • Vertical-based user experience index
  • Quantify, manage and act on key drivers of user experience
  • Understand both technical metrics and user sentiments

Proactive and predictive user support

  • Proactively identify IT issues and fix them with minimal disruption
  • Perform real-time and historical analysis of IT performance and usage data
  • Optimize device and application performance

Enhance operability with AIOps

  • Detect non-compliant and unusual activities
  • Troubleshoot app and device problems
  • Measure impact on end-users caused by changes in IT Infrastructure

Improve productivity

  • Reduce time spent on IT-related issues
  • Identify and resolve issues before they become incidents
  • Defer recurring and widespread issues

Maximize uptime

  • Gain visibility of the entire environment for root cause analysis and performance benchmarking
  • Continuously segment users into personas based on usage patterns

Cost efficient

  • Identify over-provisioning
  • Reduce IT incident volume with proactive resolution
  • Ensure seamless transformation and optimize IT operations

Recognitions

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Everest Group PEAK Matrix™

Leader and Star Performer in the Assessment for Digital Workplace Services, 2019

Gartner™

Leader in 2020 Magic Quadrant™ for Managed Workplace Services, North America and Europe

IDC MarketScape

Leader in 2020 Workplace Services Vendor Assessment, APAC

DFS Digital Workplace Service Workplace Analytics