Data & AI for Utilities — Improve Reliability and CX

Overview

Unlock Resilient, Customer-Centric Utilities with Data and GenAI

Utilities face increasing operational pressures from ageing assets, rising outages and evolving customer expectations. HCLTech helps utilities integrate operational, information and enterprise data to generate predictive insights, automate field operations and enable intelligent, conversational experiences. With secure and explainable AI frameworks, utilities can improve reliability, optimize costs, enhance customer satisfaction and ensure regulatory compliance.

Solutions

AI and GenAI Solutions for Utilities

Predictive asset performance

Utilize AI models to assess equipment health and predict failures to enable utilities to transition from reactive to proactive maintenance and extend asset lifecycles.

Predictive outage and restoration

Leverage AI-driven forecasting and data fusion to detect outages early, optimize crew dispatch and restore power faster with improved accuracy and efficiency.

Rate case optimizer

Use AI simulations and narrative generation to model tariff impacts, support regulatory filings and accelerate decision-making with transparent, data-backed insights.

Conversational customer experience (GenAI)

Deploy LLM-powered assistants that provide real-time outage updates, billing explanations and energy-saving recommendations while reducing live agent dependency.

Smart meter analytics and non-revenue loss detection

Utilize AI to identify anomalies, theft and leakage in meter data, enabling utilities to recover lost revenue and enhance customer trust through accurate billing.

Workforce augmentation and field assist

Empower technicians with AI and AR-based field assist tools that provide step-by-step repair guidance, contextual troubleshooting and improved safety compliance.

Measurable Impact

Helping the Energy and Utilities Industry Grow with Innovative and Sustainable GenAI Solutions

3–5%

Electric: Higher generation efficiency

10–15%

Electric: Improved grid reliability

10–20%

Water: Reduced non-revenue water

25% faster

Faster leak detection and response

20–30%

Enterprise: Improved workforce productivity

5–10%

Sustainability: Lower carbon footprint

Industries

Tailored for Every Utility Sector

From control centers to customer touchpoints, HCLTech’s data and AI solutions empower utilities to modernize operations and deliver measurable business outcomes.

Electric utilities: Smarter, greener, more reliable

Generation: From data to intelligence

AI-driven predictive maintenance cuts unplanned downtime by up to 40%, improves fuel efficiency by 3–5%, reduces emissions and uses GenAI to simulate dispatch or outage scenarios.

Transmission & distribution: Resilient, self-healing grid

AI forecasts load and failure hotspots, improving SAIDI/SAIFI by 10–15%. GenAI speeds up design, permitting and restoration reporting by up to 50% while conversational AI helps crews restore power faster.

Retail: Turning customers into advocates

AI improves billing accuracy by 20%, resolves 80% of common queries through virtual assistants and enables personalized proactive customer communications.

Water utilities: Stopping the leak before it starts

Every year, billions of gallons of treated water disappear before reaching the customer.
That’s non-revenue water, and it’s a $36 billion global problem.

AI-powered leak detection can identify hidden losses with 90%+ accuracy, cutting NRW by 10–20%.

GenAI helps create optimized maintenance plans and capital investment roadmaps in minutes, and with real-time analytics on pH, turbidity and pressure, utilities can stay compliant and ensure every drop counts.

For customers, GenAI-driven chatbots explain usage trends, recommend conservation steps and turn confusion into clarity.

Gas utilities: Safer, smarter networks

Safety and reliability are non-negotiable in gas operations.

That’s why AI is transforming how utilities monitor networks and detect anomalies.

Machine learning continuously scans SCADA and IoT data for early signs of leaks or pressure changes to improve detection time by 25%.

Regulatory reporting? GenAI automates compliance submissions to FERC and PHMSA, saving 60% of manual effort.

On the ground, AI copilots guide field technicians in real time, ensuring faster, safer first-time fixes

Enterprise and IT operations: Connecting the dots

Utilities run on data, but data alone isn’t enough. AI and GenAI connect systems, automate processes and unlock insights across every business function:

Finance: AI streamlines reconciliations and forecasts and GenAI drafts reports and filings.
Procurement: Intelligent sourcing reduces supplier spend by 15–20%.
Cybersecurity: AI identifies unusual behavior across IT and OT systems before incidents escalate.
Data management: GenAI bridges silos, making enterprise data searchable and conversational.

How We Make It Happen

AI and GenAI Studio

Builds and scales domain-specific AI models to accelerate value creation

ERS Engineering Cloud

Integrates IT and OT ecosystems into a unified and intelligent environment, improving visibility and control

ADvantage™ Data Platform

Prebuilt AI accelerators for utility use cases reduce deployment time by 40%

CloudSMART Framework

Modernizes legacy infrastructure for AI readiness, lowering TCO and increasing agility

GenAI assistants

Industry-trained copilots for field, customer and back-office users deliver 20-30% productivity gains

A Smarter, More Sustainable Future

AI isn’t just about automation; it’s about transformation. It’s how utilities evolve from being data-rich to being insight-driven.

At HCLTech, we bring together deep utility domain expertise, advanced engineering and AI leadership to help utilities reimagine every part of their business, including cleaner generation, smarter grids, efficient networks and engaged customers.

Together, we’re building a future that’s more resilient, more responsive and more sustainable.