Traditional power plants run on data, but AI helps them learn.

By using predictive maintenance, utilities can now anticipate failures and cut unplanned downtime by up to 40%. Our AI optimization tools improve fuel efficiency by 3-5%, reduce emissions and use GenAI models to simulate “what-if” scenarios such as dispatch changes or outage recovery, before they ever happen.

Transmission and distribution: Resilient, self-healing grids

Grid stress, vegetation and aging assets are constant worries. AI now forecasts load and failure hotspots, improving reliability scores (SAIDI/SAIFI) by 10–15%.
GenAI takes it further by automatically drafting design plans, permitting documents and restoration reports, cutting project turnaround by up to 50%.
Meanwhile, conversational AI assists field teams step-by-step during restoration, helping them restore power faster.

Retail: Turning customers into advocates

Imagine a customer experience where billing is predictable, communications are proactive and service feels personal.

That’s what AI brings to the table.

With predictive billing models improving accuracy by 20%, conversational assistants resolve 80% of common queries and GenAI creates personalized outreach for outages or energy savings.

Every year, billions of gallons of treated water disappear before reaching the customer.
That’s non-revenue water, and it’s a $36 billion global problem.

AI-powered leak detection can identify hidden losses with 90%+ accuracy, cutting NRW by 10–20%.

GenAI helps create optimized maintenance plans and capital investment roadmaps in minutes, and with real-time analytics on pH, turbidity and pressure, utilities can stay compliant and ensure every drop counts.

For customers, GenAI-driven chatbots explain usage trends, recommend conservation steps and turn confusion into clarity.

Safety and reliability are non-negotiable in gas operations.

That’s why AI is transforming how utilities monitor networks and detect anomalies.

Machine learning continuously scans SCADA and IoT data for early signs of leaks or pressure changes to improve detection time by 25%.

Regulatory reporting? GenAI automates compliance submissions to FERC and PHMSA, saving 60% of manual effort.

On the ground, AI copilots guide field technicians in real time, ensuring faster, safer first-time fixes

Utilities run on data, but data alone isn’t enough. AI and GenAI connect systems, automate processes and unlock insights across every business function:

• Finance: AI streamlines reconciliations and forecasts and GenAI drafts reports and filings.
• Procurement: Intelligent sourcing reduces supplier spend by 15–20%.
• Cybersecurity: AI identifies unusual behavior across IT and OT systems before incidents escalate.
• Data management: GenAI bridges silos, making enterprise data searchable and conversational.