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Digital transformation for local and regional governments

Overview

Local governments are facing increased pressure to adapt to an ever-changing landscape and embrace digital transformation. This transformation offers many opportunities to enhance efficiency, improve communication and better serve the needs of citizens. However, implementing successful digital transformation strategies requires creativity and innovation.

At HCLTech, we are redefining digital strategies for our council customers. Our solution allows local governments to harness the power of technology, revolutionizing their operations and interactions with residents. Our solution puts the resident at the forefront of all processes while providing a single version of the truth for the the council users.

Digital transformation for local and regional governments : Overview
 

Council challenges

In today’s digital age, citizens expect greater self-service convenience, and municipalities must adopt a services-first approach to meet these expectations. Some of the common challenges that the council faces include:

Operational redundancy

Disengaged citizens

Difficulty in providing optimized services

Lack of self-service channels and capabilities

Paper-driven and manual process lacking automation of digital processes

Lack of flexibility with the current incumbent systems to adapt to growing demands

Our Solution

Our solution is built on the robust and function-rich Microsoft Dynamics 365 platform. Taking a cloud-native approach, it provides end-to-end capabilities with seamless integration into Microsoft 365. Its capabilities extend from CRM to asset management, budgeting, AI and security, all in one ecosystem. Our experts have taken this one step further for Councils, adding customer service portals which put the resident at the forefront of every interaction – giving them choice on how and when they interact with you for key services. Our industry-focused solutions empower your teams to effectively tackle business challenges, handling the repetitive work, freeing your teams to manage the value-add tasks.

Resident Portal

The central hub for resident engagement. Personalized and user-friendly, it allows residents to engage 24/7 and get immediate updates on all their services.

Waste Management

System integration with waste management providers allows for ease of processing and improved customer service. Customers can manage all their waste requirements through the resident portal.

Building and Planning

Clear interface and guidance for users. Residents and developers can interact with your planning and building control teams through the user-friendly portal. Applications can be made and real-time progress updates given.

Complaints and Compliments

Easy to use interface allows residents to log any issues and follow through to resolution. It also allows for compliments to be sent to your teams.

ePetitions

Give your residents a way to make their voices heard. Set up, share and submit ePetitions online through the portal.

Rates

Our flexible, date-driven rates calculator and invoicing tool, built for and in collaboration with local governments. Let automation do the heavy lifting, allowing your teams to spend time where they can add the most value.

Resources

Transforming healthcare through comprehensive services
Moderne AnwendungenCase study

Digitizing legacy systems to deliver seamless, patient-centric healthcare excellence

Digital transformation of waste management in a large Western Australian council
Moderne AnwendungenCase study

Pioneering system overhaul for future-ready governance

London Borough of Harrow tackles Dynamics 365 technology transformation
Unternehmensplattformen und Edge-DiensteCase study

HCLTech supports London Borough on multi-year, multi-tiered Microsoft journey

We take pride in leading the way with innovative Microsoft solutions for our customers.

We have a long history as a leading Microsoft partner, continually pushing the limits of the business applications stack for our customers. This innovative approach is reflected in our many awards successes.

Winner

2024 ANZ Partner of the year

Winner

2024 Dynamics 365 Service Partner of the Year

Winner

2022 US Power Apps Partner of the Year

DBS Digital Business Kampagne Digital transformation for local and regional governments