Overview
Local governments are facing increased pressure to adapt to an ever-changing landscape and embrace digital transformation. This transformation offers many opportunities to enhance efficiency, improve communication and better serve the needs of citizens. However, implementing successful digital transformation strategies requires creativity and innovation.
At HCLTech, we are redefining digital strategies for our council customers. Our solution allows local governments to harness the power of technology, revolutionizing their operations and interactions with residents. Our solution puts the resident at the forefront of all processes while providing a single version of the truth for the the council users.
Council challenges
In today’s digital age, citizens expect greater self-service convenience, and municipalities must adopt a services-first approach to meet these expectations. Some of the common challenges that the council faces include:
Operational redundancy
Disengaged citizens
Difficulty in providing optimized services
Lack of self-service channels and capabilities
Paper-driven and manual process lacking automation of digital processes
Lack of flexibility with the current incumbent systems to adapt to growing demands
Resources
Digitizing legacy systems to deliver seamless, patient-centric healthcare excellence
Pioneering system overhaul for future-ready governance
London Borough of Harrow tackles Dynamics 365 technology transformation
HCLTech supports London Borough on multi-year, multi-tiered Microsoft journey
We take pride in leading the way with innovative Microsoft solutions for our customers.
We have a long history as a leading Microsoft partner, continually pushing the limits of the business applications stack for our customers. This innovative approach is reflected in our many awards successes.
2024 ANZ Partner of the year
2024 Dynamics 365 Service Partner of the Year
2022 US Power Apps Partner of the Year
