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HCLTech ModernOps

Elevating IT operations with intelligence, agility, resiliency and autonomy

HCLTech ModernOps introduces enhanced capabilities around AI-driven insights, agentic operations and platform-led service delivery. With enriched collaboration, deep automation and predictive intelligence at its core, ModernOps is built to help enterprises not only keep pace but lead with confidence.

Overview
Solutions

Resilient, intelligent and adaptive IT operations

ModernOps from HCLTech redefines enterprise IT operations across infrastructure, applications, hybrid cloud and edge. Powered by GenAI, SRE, FinOps hubs and observability-driven insights. It enables resilience, agility and sustainable business outcomes and beyond.

Resiliency by Design

Resiliency by Design

SRE-led framework ensuring reliability, scalability and faster recovery

Process

Decision Intelligence (JDI)

GenAI-powered insights for proactive, adaptive operations

Technology

FinOps Hubs

Centralized cost governance and optimization across Azure and multi-cloud

Cost (Optimized and flexible)

Insightful Observability

Unified monitoring with actionable business intelligence

Key Benefits

Resiliency

Resiliency

  • Availability 99.99% and higher
  • 65% Reduced MTTD
  • 45% Reduced MTTR
Agility

Agility

  • Self Service 60 to 70 %
  • Automation Coverage 50 to 60 %
  • Automation Effectiveness
Efficiency

Efficiency

  • Total Saving Delivered Q-o-Q
  • FinOps
  • Resource Optimization % Committed
Experience

Experience

  • 25% reduction in user-reported issues
  • 40% drop in ticket volume
  • 20% increase in CSAT scores
Insights

Insights

  • 50% faster RCA led by telemetry
  • Predictive analytics covering 100% of infra
  • Enables faster decision making by 25%
Innovation

Innovation

  • Ideas to Action time reduction
  • Numbers of new ideas implemented
  • Value created from innovation 

Our Differentiators

Proven Innovation Engine

Continuous modernization through innovation labs and future-focused approaches

Skilled Talent Pool

Deep expertise across Site Reliability Engineering (SRE), operations and automation disciplines

Rich Partner Ecosystem

Strategic alliances with global technology leaders to deliver end-to-end transformation

Software-Driven Advantage

HCLTech Proprietary Platforms and Accelerators purpose-built to enhance speed, reliability and intelligence in operations

ModernOps Centers of Excellence

Dedicated teams ensuring best practices, governance, and innovation in operations

Business Process Observability

Business process observability using iControl along with E2E Full Stack Observability

Recognized by Analysts

Consistently rated and acknowledged by leading industry analysts for operations leadership

Holistic Coverage

Ability to manage infrastructure operations, provide engineering services and empower enterprises with resilience

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Talk to our Experts

To Overcome the challenges in your multi-cloud journey

Talk to our Experts

ModernOps FAQ

HCLTech ModernOps is an AI-driven IT operations framework that combines automation, observability, SRE and predictive analytics to transform enterprise IT operations.

ModernOps delivers resilient IT operations, reduced MTTR, cost optimization, proactive monitoring and improved digital performance across hybrid environments.

Yes, ModernOps supports hybrid cloud and multi-cloud operations with unified visibility, automation and centralized governance.

ModernOps enables resilience through SRE practices, automation, AI-driven monitoring and self-healing capabilities.

ModernOps reduces costs through automation, FinOps governance, predictive analytics and improved infrastructure utilization.

ModernOps improves enterprise IT operations by using AI, automation and real-time observability to reduce downtime, accelerate incident resolution and enhance resilience.

ModernOps uses AIOps and GenAI to predict incidents, automate remediation and provide decision intelligence for proactive IT management.

Observability in ModernOps provides end-to-end visibility across applications, infrastructure and cloud to detect issues before they impact business.

Industries with complex IT environments, including financial services, manufacturing and telecom, benefit from ModernOps transformation.

HCLTech combines AI-led platforms, SRE frameworks, global delivery expertise and hybrid cloud capabilities to modernize IT operations at scale.

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