Elevating IT operations with intelligence, agility, resiliency and autonomy
HCLTech ModernOps introduces enhanced capabilities around AI-driven insights, agentic operations and platform-led service delivery. With enriched collaboration, deep automation and predictive intelligence at its core, ModernOps is built to help enterprises not only keep pace but lead with confidence.
Resilient, intelligent and adaptive IT operations
ModernOps from HCLTech redefines enterprise IT operations across infrastructure, applications, hybrid cloud and edge. Powered by GenAI, SRE, FinOps hubs and observability-driven insights. It enables resilience, agility and sustainable business outcomes and beyond.
Resiliency by Design
SRE-led framework ensuring reliability, scalability and faster recovery
Decision Intelligence (JDI)
GenAI-powered insights for proactive, adaptive operations
FinOps Hubs
Centralized cost governance and optimization across Azure and multi-cloud
Insightful Observability
Unified monitoring with actionable business intelligence
Key Benefits
Resiliency
- Availability 99.99% and higher
- 65% Reduced MTTD
- 45% Reduced MTTR
Agility
- Self Service 60 to 70 %
- Automation Coverage 50 to 60 %
- Automation Effectiveness
Efficiency
- Total Saving Delivered Q-o-Q
- FinOps
- Resource Optimization % Committed
Experience
- 25% reduction in user-reported issues
- 40% drop in ticket volume
- 20% increase in CSAT scores
Insights
- 50% faster RCA led by telemetry
- Predictive analytics covering 100% of infra
- Enables faster decision making by 25%
Innovation
- Ideas to Action time reduction
- Numbers of new ideas implemented
- Value created from innovation
