HCLTech ModernOps HCLTech ModernOps

HCLTech ModernOps

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Elevating IT operations with intelligence, agility, resiliency and autonomy

HCLTech ModernOps introduces enhanced capabilities around AI-driven insights, agentic operations and platform-led service delivery. With enriched collaboration, deep automation and predictive intelligence at its core, ModernOps is built to help enterprises not only keep pace but lead with confidence.

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Overview
Solutions

Resilient, intelligent and adaptive IT operations

ModernOps from HCLTech redefines enterprise IT operations across infrastructure, applications, hybrid cloud and edge. Powered by GenAI, SRE, FinOps hubs and observability-driven insights. It enables resilience, agility and sustainable business outcomes and beyond.

Resiliency by Design

Resiliency by Design

SRE-led framework ensuring reliability, scalability and faster recovery

Process

Decision Intelligence (JDI)

GenAI-powered insights for proactive, adaptive operations

Technology

FinOps Hubs

Centralized cost governance and optimization across Azure and multi-cloud

 Cost (Optimized and flexible)

Insightful Observability

Unified monitoring with actionable business intelligence

Key Benefits

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Resiliency

Resiliency

  • Availability 99.99% and higher
  • 65% Reduced MTTD
  • 45% Reduced MTTR
Agility

Agility

  • Self Service 60 to 70 %
  • Automation Coverage 50 to 60 %
  • Automation Effectiveness
Efficiency

Efficiency

  • Total Saving Delivered Q-o-Q
  • FinOps
  • Resource Optimization % Committed
Experience

Experience

  • 25% reduction in user-reported issues
  • 40% drop in ticket volume
  • 20% increase in CSAT scores
Insights

Insights

  • 50% faster RCA led by telemetry
  • Predictive analytics covering 100% of infra
  • Enables faster decision making by 25%
Innovation

Innovation

  • Ideas to Action time reduction
  • Numbers of new ideas implemented
  • Value created from innovation 

Our Differentiators

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Proven Innovation Engine

Continuous modernization through innovation labs and future-focused approaches

Skilled Talent Pool

Deep expertise across Site Reliability Engineering (SRE), operations and automation disciplines

Proven Innovation Engine

Strategic alliances with global technology leaders to deliver end-to-end transformation

Software-Driven Advantage

HCLTech Proprietary Platforms and Accelerators purpose-built to enhance speed, reliability and intelligence in operations

ModernOps Centers of Excellence

Dedicated teams ensuring best practices, governance, and innovation in operations

Business Process Observability

Business process observability using iControl along with E2E Full Stack Observability

Recognized by Analysts

Consistently rated and acknowledged by leading industry analysts for operations leadership

Holistic Coverage

Ability to manage infrastructure operations, provide engineering services and empower enterprises with resilience

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Talk to our Experts

To Overcome the challenges in your multi-cloud journey

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DFS ハイブリッド・クラウド お供え物 HCLTech ModernOps: AI-driven IT operations for agility and resilience