AWS
Modernizing legacy contact center platform using Amazon Connect
A leading UK-based specialist bank was operating on a legacy contact center platform that required modernization.
Improving customer experience with HCLTech and AWS
A leading US-based biopharmaceutical company required a modern customer engagement platform.
Delivering a scalable customer engagement platform leveraging Amazon Connect
The customer required a scalable customer engagement platform capable of supporting customers across geographies.
Modernizing customer support operations with HCLTech and AWS
A leading US-based nonprofit consumer advocacy organization sought to modernize its customer support operations
logIQ is HCLTech's agentic incident investigation and remediation capability, built on AWS
The AI-Native Contact Center is HCLTech's enterprise-ready agentic customer engagement platform built on Amazon Connect
Anticipate customer churn before it occurs. Translate complex data into actionable insights. Empower every team with timely, targeted interventions.
In the initial CSPM rollout, 6,000 findings were generated, 95% of which were risk-accepted, rather than exploitable risks.
Scaling digital transformation and cloud operations through managed AWS services
HCLTech delivered a structured transformation program for a global pharma company
Driving business productivity through managed cloud services with AI enablement
HCLTech enabled an enterprise-grade AI platform for a large logistics enterprise operating across ANZ region
Enabling large-scale migration and modernization for a leading energy provider
HCLTech helped enable cloud transformation for Belgium’s second-largest electricity producer.
