Jobbeschreibung:

HCLTech is a global technology company, home to more than 220,755 + people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2024 totaled $13.8 billion.
We are looking for Technical Support Representative with Russian to help B2B customers by providing resolutions of technical and network issues in a friendly and professional manner using different channels of interaction

Main responsibilities:

• Perform level 1 resolutions in support of B2B customers;
• Diagnose and resolve technical issues, related with laptops, desktops, tablets, printers, mobile phones, routers, Microsoft office package and other applications;
• Maintaining technical proficiency in all hardware and software, utilized by the clients;
• Uninstall, reinstall software applications;
• Verify proper hardware and software set up;
• Resolve username and password problems;
• Assist with navigation around application menus;
• Troubleshoot email, VPN and other issues;
• Collaborate with colleagues and other resources in support of complex issues.

• Fluency in both Russian and English language
• Newly educated with degree in Computer Science or 1-2 years of experience in Service Desk environment/Call center;
• Knowledge of MS Office, Windows and Internet applications;
• Excellent interpersonal and communications skills;
• Willingness to learn and obtain new skills and competencies in technology;
• Ethics, Team work and Positive attitude.

• Competitive salary and performance bonuses
• Opportunity for career progression
• Young and vibrant team environment
• Social benefits package
• Professional on-boarding and on-going trainings