Make your supply chain resilient, sustainable and future-ready
Global supply chains are more complex and susceptible to change than ever before. On one hand, new technologies are bringing disruption at an unprecedented speed and scale, on the other, organizations are constantly under pressure to become more efficient. Then, there is always a possibility of the next global event that can push businesses to completely rethink the way they manage their supply chains. Last but not least, sustainability is now at the core of every supply chain strategy. In a nutshell, if you are a supply chain leader, you are in the middle of a large-scale transition. We can be of assistance.
Our comprehensive suite of industry-leading solutions can provide the tools and expertise required to re-imagine your supply chain management (SCM). Our focus is always on delivering superior value to our clients and helping them achieve a competitive edge in the market.
From consulting to implementation of a resilient, future-ready and sustainable supply chain
Demand and supply planning services
We help our clients in demand and supply planning, inventory optimization, and sales and operations planning . We have helped our clients achieve benefits such as improving forecasting accuracy, stockout reduction and inventory cost reduction
Source-to-pay (S2P) services
We provide the full spectrum of services, including upstream category management, advanced analytics, market intelligence, sourcing, contracting as well as downstream procure to pay. We have reduced the cost of operations, improved productivity, and increased the annual spend savings for our clients
Engineering Support and Asset Monitoring services
We provide end-to-end engineering business services to existing and prospective customers. With our product life cycle management support, IoT-based asset monitoring proactive alerts on asset maintenance requirements, preventive and predictive maintenance, uptime center control tower operations services, HCLTech has reduced the cost of operations, given full visibility on real-time decisions, and maximized productivity of front-line employees
Order management and fulfillment services
Our gamut of order management and fulfillment services optimize revenue with enhanced experience and smart technologies. Our touchless, lean, and agile process design ensures 100% visibility across operations accompanied by smart automation, mobile solutions and business insights, resulting in a reduction in the cost of order management operations and improved end-customer satisfaction levels
After market services
Our smart, intelligent and efficient after market services cut across the value chain and help our client improve some of the complex key issues faced today, including inventory, procurement spend, network, process optimization and Pricing and terms management. With our digitalCOLLEAGUE enabled real-time aftermarket planning and execution, we ensure improvement in CSAT, real-time query resolution, and automation of manual/repetitive activities
Supply chain risk and analytics services
Our analytics services help businesses manage risks, reduce manual complex work, make informative decisions, and take corrective measures through performance visibility and intelligent insights driven by rationalizing and automating reports, forecasting, and budgeting activities and intelligent analytics for accurate forecasting and variance identification and management.
ESG in supply chain management
Organizations are increasingly focusing on the sustainability and environmental impact of supply chain operations. Sustainability practices enable organizations to reduce cost, reduce risk and improve top-line. The gamut of our services includes assessment and advisory, managed services, and technology solutions. With our sustainability solutions, we aim to empower organizations to integrate ESG principles into their supply chain operations, enhance transparency, and drive sustainable practices across their supply chains.
Rebadged mortgage operation increases revenue by 20% for a leading American bank
HCLTech helped our client rebadge their mortgage operations, which maximized productivity, minimized costs and enhanced customer experience
Transforming digital operations for a leading European bank
HCLTech worked with the client to improve efficiency and service quality while enhancing the customer experience
Supercharging order management for an American office supplies retailer
In pursuit of revolutionizing its order management operations, the client partnered with HCLTech to embark on a transformation journey.
Digital Transformation of a Fortune 500
A Fortune 500 organization known for its connectivity and collaboration services through virtual and augmented reality partnered with HCLTech to leverage a host of global IT services.
Software company amps up customer experience with global web production
HCLTech helped the client eliminate manual effort, leading to savings of $166K and 290 hours of work per month
CX Transformation for Energy Retailer
One of the largest North America's energy and utility service providers wanted to enhance their Meter-to-Cash and Customer Care operations to deliver expected results within a predictable cost model.