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Public Sector

Overview

Today, governments face a lot of challenges to provide effective and efficient citizen services as they look for new and improved ways with increased transparency, and enhanced public safety and productivity.

HCL’s innovative iGOVERN® solution aims to transform the way unemployment insurance (UI) claims and corresponding IT services are provided to the citizens. It enables easy adoption of changing federal legislations and UI processes, along with rapid technology implementation.

The iGOVERN® solution enables smart governance by facilitating “government-to-citizen” connection. Having dedicated technical and functional Centers of Excellence (CoEs) and a history of successful government engagements, it offers business-led solutions architected by domain experts and perfected in local development centers in the US.

To know more about the services, please get in touch with mega-lt@hcl.com.

Solutions

iGOVERN ® Unemployment Insurance
iGOVERN® Unemployment Insurance

iGOVERN is a wholly integrated solution for unemployment insurance compensation, tax, benefits, and appeals. It can be readily configured and customized to modernize the unemployment insurance program of any state or a consortium of states. You can deploy each of these modules independently, or as part of the full solution suite, based on your preference.

The iGOVERN® unemployment insurance claim management solution—with an enriched look and feel, efficient and effective processing—guarantees a delightful customer experience.

Cloud based + Hybrid Implementation
Cloud-based + hybrid implementation

The iGOVERN® solution offers a highly scalable containerized Cloud-based implementation for optimized efficiency. Its hybrid implementation (Cloud + on-premises) ensures optimum security of all data.

Digital Identity
Digital identity

The iGOVERN® solution assesses your digital identity and authenticates the individualization of access to computer networks and other information, ensuring quick yet safe access.

Enriched User Experience
Enriched user experience

The iGOVERN® solution offers a visually appealing and responsive user interface for an enhanced user experience on any device.

Cyber Security
Cybersecurity

A secure system, having multi-factor authentication for ensuring digital security, is guaranteed with iGOVERN®.

Data Visualization
Data visualization

Enhanced with Power BI, the iGOVERN® solution enables smart governance and empowers your organization to make confident decisions using up-to-the-minute analytics, inculcating a data-driven culture. It also offers separate dashboards that interpret data differently, depending on the need and level of the user accessing the information.

Robotic Process Automation
Robotic Process Automation (RPA)

The iGOVERN® solution accelerates time-to-value, reduces human errors, and increases performance with the use of RPA.

Artificial Intelligence
Artificial Intelligence

The iGOVERN® solution offers an AI-enabled chatbot that answers your queries and provides effective assistance.

Business Segments

Our solutions for the public sector cater to the following business segments of the government:

SAP SAP

Benefits

  • Manage UI claims
  • Monetaries
  • Determine eligibility
  • Payments and charge processing
  • Administrative ease
  • Quality
  • Benefits payment control
  • Federal reporting
SAP SAP

Tax

  • Registration
  • Rating
  • Reports and payments processing
  • Profile date maintenance
  • Certifications
  • Collections
  • Field audit
  • Reports and payments adjustment
  • Appeals
  • Reports and accounting
SAP SAP

Self-service

  • Employer self-service
  • Claimant self-service
SAP SAP

Appeals

  • Receive appeals
  • Manage appeals hearings
  • Appeals administration
  • Reporting

Services

Based on the core principles of citizen-centric pillars of our offerings

Citizen First
Citizen first
  • Direct government-to-customer interface
  • Open to feedback with immediate and continued improvement
  • Transparency and accountability in all transactions
  • Improved quality of service
Productivity Improvement
Productivity improvement
  • Highly scalable cloud-based implementation offers optimized efficiency
  • Visually appealing and responsive UI provides mobility of accessing the application on any device
  • Robotic process automation accelerates time-to-value, reduces human errors, and offers enhanced performance
  • Facilitates paperless working and workflow automation
Process
Compliance and integrity
  • Advanced data analytics
  • Fraud detection, prevention, and management
Reduced Costs
Reduced costs
  • Inter- and intra-agency collaboration for easy processing
  • Maximize existing investments
  • Proven and tested solutions
  • State-of-the-art technology
Green IT
Green IT
  • Reduced paperwork
  • Data center optimization
  • Virtualization
  • Remote working capabilities
  • Reduced real estate needs

Insights & News

Whitepaper

Case study

Partners