Today, governments face a lot of challenges to provide effective and efficient citizen services as they look for new and improved ways with increased transparency, and enhanced public safety and productivity.
HCL’s innovative iGOVERN® solution aims to transform the way unemployment insurance (UI) claims and corresponding IT services are provided to the citizens. It enables easy adoption of changing federal legislations and UI processes, along with rapid technology implementation.
The iGOVERN® solution enables smart governance by facilitating “government-to-citizen” connection. Having dedicated technical and functional Centers of Excellence (CoEs) and a history of successful government engagements, it offers business-led solutions architected by domain experts and perfected in local development centers in the US.
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iGOVERN is a wholly integrated solution for unemployment insurance compensation, tax, benefits, and appeals. It can be readily configured and customized to modernize the unemployment insurance program of any state or a consortium of states. You can deploy each of these modules independently, or as part of the full solution suite, based on your preference.
The iGOVERN® unemployment insurance claim management solution—with an enriched look and feel, efficient and effective processing—guarantees a delightful customer experience.
The iGOVERN® solution offers a highly scalable containerized Cloud-based implementation for optimized efficiency. Its hybrid implementation (Cloud + on-premises) ensures optimum security of all data.
The iGOVERN® solution assesses your digital identity and authenticates the individualization of access to computer networks and other information, ensuring quick yet safe access.
The iGOVERN® solution offers a visually appealing and responsive user interface for an enhanced user experience on any device.
A secure system, having multi-factor authentication for ensuring digital security, is guaranteed with iGOVERN®.
Enhanced with Power BI, the iGOVERN® solution enables smart governance and empowers your organization to make confident decisions using up-to-the-minute analytics, inculcating a data-driven culture. It also offers separate dashboards that interpret data differently, depending on the need and level of the user accessing the information.
The iGOVERN® solution accelerates time-to-value, reduces human errors, and increases performance with the use of RPA.
The iGOVERN® solution offers an AI-enabled chatbot that answers your queries and provides effective assistance.
Our solutions for the public sector cater to the following business segments of the government:
- Manage UI claims
- Determine eligibility
- Payments and charge processing
- Administrative ease
- Benefits payment control
- Federal reporting
- Reports and payments processing
- Profile date maintenance
- Field audit
- Reports and payments adjustment
- Reports and accounting
- Employer self-service
- Claimant self-service
- Receive appeals
- Manage appeals hearings
- Appeals administration
Based on the core principles of citizen-centric pillars of our offerings