Accelerate your digital transformation with GenAI led and highly customized solutions using HCLTech’s best-of-breed service management platforms.
Elevating customer & employee experiences and digitizing processes across business value chains demands a strategic platform led approach for business modernization. HCLTech’s deeper industry expertise and consulting driven approach harnesses the power of Now Platform®️ to maximize the value delivery to businesses and unlocking value through generative AI.
We provide process consulting, design, implementation, and managed services leveraging brain trust of our 2000+ experts empowering enterprises to create digital workflows across industries and drive successful business outcome.
Through strategic partnerships with leading digital workflow organizations like ServiceNow, we help enterprises adopt ServiceNow’s generative AI capabilities quickly and efficiently.
Our services portfolio includes IT Service Management (ITSM), Enterprise Service Management (ESM), IT Operations Management (ITOM), Software Asset Management (SAM), Service Asset and Configuration Management (SACM), Integrated Risk Management (IRM), Field Service Management (FSM), Customer Service Management (CSM) and industry-specific solutions.
- Dedicated Centers of Excellence (CoEs) for product lines, including technology workflows, employee workflows, customer workflows, creator workflows and risk and resilience management
- Industry solutions and CoEs for manufacturing, telecom, healthcare, insurance, banking, and financial services
- Innovation lab and R&D function
We enable our clients to accelerate their digital transformation journeys through our dedicated focus on low-code application development and hyper-automated solutions powered by GenAI.
Services and Offerings
Unified Service Management
Process consulting and advisory
We provide expert consultancy on process frameworks like ITSM, Agile 2.0, SAFe Framework and other similar domains. Our unified services management advisory teams offer process-driven transition to design new process frameworks and enable process assessments against industry frameworks.
IT service management
With more than three decades of experience implementing IT service management solutions, our team provides ITIL 4-aligned business solutions for enterprises. We focus on delivering automated solutions with predictive intelligence and Generative AI.
IT operations management
We enable organizations to gain visibility across infrastructure and apps while maintaining service health and optimizing cloud delivery. Our experts specialize in ITOM Visibility (CMDB, discovery, service mapping and service graph) and ITOM Professional (event monitoring).
IT asset management
We streamline the approach to managing hardware, software and cloud assets. Our solutions maximize enterprise investments through a single architecture that feeds crucial data using digital workflows. Our experts leverage machine learning to optimize end-to-end IT asset management.
Enterprise service management
We go beyond traditional IT services to deliver comprehensive enterprise service management solutions. We cover various business process areas and offer next-gen solutions in customer service management, HR service delivery, governance, risk and compliance, field service operations, legal service delivery, ESG, procurement operations and strategic portfolio management.
We provide dedicated solutions and centers of excellence for our clients in telecom, manufacturing, healthcare and financial services. Our domain experts leverage their understanding of your business needs to design and implement tailor-made solutions on the ServiceNow platform.
Hyper Automation Engine
Unlocking the power of self-healing for enterprises with HCLTech’s Hyper Automation Engine, a zero-touch app that identifies message-oriented middleware alerts while applying predictive intelligence to automatically remediate issues. The solution is pivotal in environments with multiple app integrations by helping to reduce errors, improve standardization, enhance incident resolution and automate service requests with high accuracy.
Go Mapping: One-stop shop for service-aware configuration management database
Our Go Mapping application is used by the application owner and service mapping administrator as a one-stop shop for service maps by providing a workspace used for raising service map requests while automatically creating the maps in ServiceNow.
Software asset management
The solution streamlines software compliance while cutting manual efforts and optimizing expenditures. Built on ServiceNow, SAM PRO and HCLTech utilities, the solution automates tasks and enables asset managers to prioritize strategic initiatives. It minimizes manual work, enhances efficiency and reduces monotony in SAM operations, enabling asset managers to be more effective and efficient.
Awards and Recognitions
Leader in ISG Provider Lens™ ServiceNow Ecosystem Partners - ServiceNow Consulting Services - US 2023Learn more
Leader in ISG Provider Lens™ ServiceNow Ecosystem Partners - ServiceNow Implementation & Integration Services - US 2023Learn more
Leader in ISG Provider Lens™ ServiceNow Ecosystem Partners - ServiceNow Managed Services Providers - US 2023Learn more