Service Integration & Management: SIAM Solutions and Services | HCLTech


Accelerate your digital transformation with HCLTech’s GenAI-led best-of-breed service management platforms.

Combining partner solutions like the Now Platform®️ with our deep industry expertise, we craft digital workflows that streamline processes and connect systems to empower employees and enhance customer experiences.

Our services encompass consulting, design, implementation and managed services, drawing from a braintrust of over 3,000 experts. Through strategic partnerships with leading digital workflow organizations like ServiceNow, we expedite the adoption of GenAI capabilities.




ServiceNow engagements


License Portfolio


Solution Accelerators

Capabilities and Value

Driving Efficiency from Workflows to Experiences

Our services portfolio includes IT service management, enterprise service management, IT operations management, software asset management, service asset and configuration management, integrated risk management, field service management, customer service management and industry-specific solutions.

  • Dedicated Centers of Excellence (CoEs) for product lines, including technology workflows, employee workflows, customer workflows, creator workflows and risk and resilience management
  • Industry solutions and CoEs for manufacturing, telecom, healthcare, insurance, banking and financial services
  • Innovation lab and R&D function
Automating quality services

Automating quality services

Accelerate service delivery without compromising on quality

Efficient self-service solutions

Efficient self-service solutions

Out-of-the-box services to save time and increase productivity

Unlocking productivity

Unlocking productivity

Automate tasks to focus on strategic business priorities

Speed to market

Speed to market

Rapid deployment to accelerate your go-to-market

Unified platform for 360 visibility

Unified platform for 360 visibility

Unified view of all resources, projects, changes, costs

Partner Ecosystem



Services and Offerings

Awards and Recognitions

Leader in ISG Provider Lens™ ServiceNow Ecosystem Partners - ServiceNow Consulting Services - US 2023

Leader in ISG Provider Lens™ ServiceNow Ecosystem Partners - ServiceNow Implementation & Integration Services - US 2023

Leader in ISG Provider Lens™ ServiceNow Ecosystem Partners - ServiceNow Managed Services Providers - US 2023


Client Testimonials


Arne Damvin

EVP and Head of IT Operations
and Service integration

HCLTech transformed DNB’s IT Operations from a manually driven system to an automation-based system, ensuring a stable IT infrastructure.



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