Service Integration & Management: SIAM Solutions and Services | HCLTech


Accelerate your digital transformation with GenAI led and highly customized solutions using HCLTech’s best-of-breed service management platforms.

Elevating customer & employee experiences and digitizing processes across business value chains demands a strategic platform led approach for business modernization. HCLTech’s deeper industry expertise and consulting driven approach harnesses the power of Now Platform®️ to maximize the value delivery to businesses and unlocking value through generative AI.

We provide process consulting, design, implementation, and managed services leveraging brain trust of our 2000+ experts empowering enterprises to create digital workflows across industries and drive successful business outcome.

Through strategic partnerships with leading digital workflow organizations like ServiceNow, we help enterprises adopt ServiceNow’s generative AI capabilities quickly and efficiently.

Our services portfolio includes IT Service Management (ITSM), Enterprise Service Management (ESM), IT Operations Management (ITOM), Software Asset Management (SAM), Service Asset and Configuration Management (SACM), Integrated Risk Management (IRM), Field Service Management (FSM), Customer Service Management (CSM) and industry-specific solutions.

  • Dedicated Centers of Excellence (CoEs) for product lines, including technology workflows, employee workflows, customer workflows, creator workflows and risk and resilience management
  • Industry solutions and CoEs for manufacturing, telecom, healthcare, insurance, banking, and financial services
  • Innovation lab and R&D function

We enable our clients to accelerate their digital transformation journeys through our dedicated focus on low-code application development and hyper-automated solutions powered by GenAI.


Services and Offerings

Unified Service Management


Client Testimonials


Arne Damvin

EVP and Head of IT Operations
and Service integration

HCLTech transformed DNB’s IT Operations from a manually driven system to an automation-based system, ensuring a stable IT infrastructure.


Awards and Recognitions

Leader in ISG Provider Lens™ ServiceNow Ecosystem Partners - ServiceNow Consulting Services - US 2023

Leader in ISG Provider Lens™ ServiceNow Ecosystem Partners - ServiceNow Implementation & Integration Services - US 2023

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Leader in ISG Provider Lens™ ServiceNow Ecosystem Partners - ServiceNow Managed Services Providers - US 2023

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