Brazil

Location: São Paulo

No of Positions: 2

Roles & Responsibilities

• Resolving incident cases.
• Monitor capacity, performance and availability using popular network tools and act to correct anomalies when needed.
• Incident tracking to ensure continuity across shifts.
• Vendor management with PSTN Service provide, OEM for resolution of tickets.
• Coordination of communication bridges during major outages.
• Participate in Operational processes (Daily Ops, Change Control, Incident management, request forservice, etc).
• Adhering to defined SLAs.
• Handling tickets / requests.
• Troubleshooting technical issues.
• Ensuring that defined processes are adhered to.
• Report regularly concerning key counters and measures of the voice network through health checks.

Required Technical and Professional Expertise

• Language: English Advanced or Fluent.
• Education requirements: Any Graduate; Bachelor's degree in IT or related field is preferred.
• Excellent communication and conversation skills (Verbal and Written).
• Good documentation skills.
• Good working knowledge of MS OFFICE (Including MS Project and Visio).
• Should have good customer handling skills.
• Certification requirements.
• GCA (Mandatory)
• ITIL Foundation (Preferred).
• Good understanding of SIP Protocols, Genesys Framework and Architecture.
• Reporting components like CCPulse/Pulse, ICON, Infomart and CXInsights.
• Good troubleshooting experience in Genesys infrastructure.
• Good understanding of the following Genesys Products.
• Knowledge about Genesys Cloud Components like Google CCAI chat bot, predictive engagement.
• SBC Management.
• Trunks, E1/ T1(CAS, CCS), SIP etc.
• Gateway protocols: SIP and MGCP.
• Good ITIL Knowledge – Incident, Change & Configuration Management.

Location: São Paulo

No of Positions: 1

Roles & Responsibilities

• Resolving incident cases.
• Monitor capacity, performance and availability using popular network tools and act to correct anomalies when needed.
• Incident tracking to ensure continuity across shifts.
• Vendor management with PSTN Service provide, OEM for resolution of tickets.
• Coordination of communication bridges during major outages.
• Participate in Operational processes (Daily Ops, Change Control, Incident management, request forservice, etc).
• Adhering to defined SLAs.
• Handling tickets / requests.
• Troubleshooting technical issues.
• Ensuring that defined processes are adhered to.
• Report regularly concerning key counters and measures of the voice network through health checks.

Required Technical and Professional Expertise

• Language: English Advanced or Fluent.
• Education requirements: Any Graduate; Bachelor's degree in IT or related field is preferred.
• Excellent communication and conversation skills (Verbal and Written).
• Good documentation skills.
• Good working knowledge of MS OFFICE (Including MS Project and Visio).
• Should have good customer handling skills.
• Certification requirements: GCA (Mandatory), ITIL Foundation (Preferred).
• Good understanding of SIP Protocols, Genesys Framework and Architecture.
• Reporting components like CCPulse/Pulse, ICON, Infomart and CXInsights.
• Good troubleshooting experience in Genesys infrastructure.
• Good understanding of the following Genesys Products.
• Knowledge about Genesys Cloud Components like Google CCAI chat bot, predictive engagement.
• SBC Management.
• Trunks, E1/ T1(CAS, CCS), SIP etc.
• Gateway protocols: SIP and MGCP.
• Good ITIL Knowledge – Incident, Change & Configuration Management.

Location: São Paulo

No of Positions: 2

Roles & Responsibilities

• Cloud Service administration and support – Amazon Connect, Salesforce.
• Configuration of omnichannel contact center, teams, services, and skills.
• Coordinate with business units on call flow parameters, design and testing requirements.
• Review, analyze, modify and create call flows, queues, skills, routing profiles, and prompts, on an iterative basis.
• Communication and presentation skills with a high degree of comfort speaking with executives, IT Management, and customers.
• Designing highly available applications with responsibility for infrastructure robustness, including networking, communications, server hardware and storage.

Required Technical and Professional Expertise

• Language: English Advanced or Fluent.
• Experience building complex multi and omni channel contact center solutions, ideally SaaS in the cloud.
• Experience building IVR Call flows within AWS Connect Platform, call routing, and configuration of Amazon Connect environment.
• Hands-on experience with Amazon Web Services such as Lambda, S3, Lex, etc.
• Experience developing solutions and passion for hands-on experience with scripting/coding (e.g. python, java, c#, .NET, or Node.js).
• DevOps experience – develop and maintain IVR code, manage CI/CD pipelines for deployment into various environments.
• Strong verbal and written communication skills, excellent organizational and prioritization skills.
• Analytical and problem-solving skills are required to clarify, analyze and investigate organizational needs, identify potential roadblocks and develop viable, working, and cost-effective solutions.
• Demonstrated experience operating and troubleshooting in both AWS and Microsoft environments and\or respective telephony technologies.

Location: São Paulo

No of Positions: 1

Roles & Responsibilities

• Developing network and related architecture and solutions based on requirements.
• Working across the organization to provide technical leadership for the network infrastructure.
• Assessing new technologies and best practices for adoption.
• Driving standardization and automation into all aspects of the network platform.
• Engaging with internal and external customers for briefing, issues escalation and complex solutions development.
• Provide clear and concise recommendation to remediate performance/scaling bottlenecks.
• Enabling the extended team vitality through training, mentoring and skills transfer.
• Documenting network infrastructure as appropriate for both internal and external consumption.

Required Technical and Professional Expertise

• Language: English and Spanish Advanced.
• Bachelor’s or Master Degree Preferred.
• Certification, CCIE-R&S/ Wireless.
• Experience including, Analyzing, Troubleshooting, Design complex enterprise networks,
• Hands on experience on MPLS, BGP, routing, Switching, Wireless LAN, SDWAN, Cisco VPN, Cisco Firewall, Pal Alto, Fortinet, Checkpoint etc.
• Network Monitoring tracing – (SNPM, Packet Analysis, Software, Wireshark, Extrahop).
• Network OS – IOS-EX.
• Experience with cloud (AWS, Azure).
• Resourceful, with ability to work independently.
• Strong time management and attention to detail.
• Ability to multi task activities with shifting priorities.

Location: São Paulo

No of Positions: 1

Roles & Responsibilities

• Actively participate in designing/sizing VM hosts as driven by project requirements.
• Build VMware virtual hosts and configure underlying networks.
• Integrate VMware host into Client Vcenter for VM management.
• Build VM servers and workstations as required by project.
• Use scripting/automation to optimize current and future environment.
• Coordinate problem resolution activities with other Client IT, managed service provider IT teams, and if necessary, with hardware and/or software vendors.
• Provide guidance to our managed service provider to assure stability and effectiveness of supported business activities.
• Assist with updating technical documentation, Ready To Operate qualification plans, server build procedures and technical drawings.
• Setup backup solution as driven by project requirements.
• Actively participate in decisions of Active Directory Infrastructure as it relates to trusted domain relationships.

Required Technical and Professional Expertise

• Language: English Advanced or Fluent.
• Basic knowledge of ISA 95 tiered network segregation.
• Knowledge of Process Automation or Process Controls infrastructure and Process Automation Cyber Security standards.
• Knowledgeable of Dell server hardware.
• Complete understanding of functionality of Windows servers environment and vSphere virtualization environment.
• Basic understanding of other infrastructure areas including networking, database and firewalls.
• Bachelor’s degree in Computer Science, or equivalent combination of education and experience.
• Experience working in the large Windows environments is preferred.
• Strong and proven troubleshooting skills.
• Strong communication skills both written and verbal.
• Ability to work independently and/or in the team.
• Ability to successfully collaborate with other working styles.
• Willingness to continue to learn new tools and technologies.

Location: São Paulo

No of Positions: 1

Roles & Responsibilities

• Actively participate in the design and sizing of manufacturing control networks from project requirements.
• Configure managed switch with standard configuration that ensures optimized network communication and is highly available.
• Integrate network equipment into standard monitoring tools (Solarwinds).
• Install or provide guidance on installing network hardware into network cabinets.
• Provide guidance and instruction to network/electrical installer with the installation of horizontal cabling, structured piping for communication wiring, and fiber installations.
• Assist with updating technical documentation, network diagrams either physical or logical representations, line diagrams, rack elevation drawings.
• Coordinate problem resolution activities with other Client IT, managed service provider IT teams, and if necessary, with hardware and/or software vendors.
• Provide guidance to our managed service provider to assure stability and effectiveness of supported business activities.
• Actively participate in discussions of network security as it relates to routes, access control lists, and firewall policies.

Required Technical and Professional Expertise

• Language: English Advanced or Fluent.
• Bachelor degree in Computer Science or Computer Information Systems or equivalent work experience.
• Experience with network and routing protocols, TCP/IP, VLANs, ACLs, QoS, MPLS, EIGRP, BGP
• Network/Security Certified (CISSP, CCNA CCIE) a plus.
• Basic knowledge of ISA 95 tiered network segregation.
• Knowledge of Process Automation or Process Controls infrastructure and Process Automation Cyber Security standards.
• Experience with Cisco Layer 2/3, and DNS.
• Experience with Cisco network configurations and platforms.
• Applied understanding of highly available core network infrastructures and disaster recovery principles
• Knowledgeable of Cisco network hardware.
• Complete understanding of functionality of Cisco Network equipment.
• Basic understanding of other infrastructure areas including VM hosts, wireless networks and firewalls.
• Ten or more years of experience working with large enterprise networks is preferred.
• Proven customer service and problem solving skills working with customers.
• Strong communication skills both written and verbal.
• Ability to work independently and/or in the team.
• Ability to successfully collaborate with other working styles.
• Willingness to continue to learn new tools and technologies.

Location: São Paulo

No of Positions: 1

Roles & Responsibilities

• Network Engineer with hands-on experience in support, operation, Configurations and administration of LAN, WAN, Wireless and Security concepts.
• Understanding and Performing tasks related to Implementation, configuration of Routers, Switches, Security and Wireless devices.
• Analyze all aspects of the existing infrastructure and recommend modifications that will enhance system reliability, availability, serviceability and scalability.
• Work with teammates, clients and other teams to identify and address critical problems.
• Work on bug tickets for providing the permanent fix for the incidents which are repetitive.
• Demonstrate ownership and responsibility in all assignments.
• Enough expertise to identify and recommend changes/improvements to the process and infrastructure design.
• Provide L3 level support for the incidents.
• Build Knowledge Base documents to support the troubleshooting the complex issues.
• Knowledge of standard system tools with the ability to automation complex system tasks through scripting, possibly Python scripting.
• Adaptability and flexibility in work to suit business requirements.

Required Technical and Professional Expertise

• Language: Advanced or fluent English.
• Subject matter expert in multivendor enterprise Datacenter and Remote Network.
• Must have experience on Networking technologies: Cisco Nexus 9k, 7k, 5K, catalyst switches, Cisco Routers ASR, ISR, cisco Meraki and WAN optimization products, Aruba Wireless Controllers, Access-points and Airwave.
• Building heatmaps based on provided maps/layouts.
• Hands on experience various technologies such as routing protocols and technologies like BGP, OSPF, IP SLA, PBR
• Switching technologies like RSTP, LACP, VPC, VSS, FEX and Nexus 1000v
• Should have working experience in administering multiple Datacenters remotely.
• Should have sound administrative experience on firewalls like Juniper SRX, NSX and Palo Alto.
• Cisco ISE for NAC and identity management and Radius and TACACS server.
• Good understanding of ITIL based processes, handling and leading any P1 and P2 incident and complex changes within stringent SLA.
• Candidate with good troubleshooting in analyzing and isolating issues related to LAN, WAN, Wireless, Firewall, VPN.
• Strong experience with troubleshooting using protocol analyzers, complete understanding of Layer 2 switching and Layer 3 routing concepts.
• Should have ability to maintain network performance and capacity issues and can advise customer in various service improvement plan.
• Knowledge of network documentation including network diagrams, configurations templates, SOP, technical presentations, capacity and uptime reports as required.
• Good exposure on Network monitoring, configuration, traffic analysis, network discovery and management tools.
• Extensive hands-on technical skills to cover installation, configuration, administration and advanced troubleshooting.
• Experience of working on ticketing systems (SNOW), understand ITIL framework.
• Experience in representation in Change Advisory Board (CAB) meetings.
• Experience of being able to highlight issues and solutions.
• Experience of Handling Alerts From Pager Duty and Moogsoft tools.
• Experience in creating/managing dhcp scopes via bluecat.
• Strong verbal/written communication skills.

Location: São Paulo

No of Positions: 2

Roles & Responsibilities

• Good communication skills to liaise with Business Users and Technical Team.
• Good experience in understanding business requirements and translate into functional specification.
• Good knowledge in internal processes (Jira, Service Now, Agile, etc).
• SD knowledge would be added advantage.

Required Technical and Professional Expertise

• Strong functional experience in SAP CRM and Sales (Field Sales) including TM.
• Good process knowledge around.
• Field Sales Management.
• Territory Management.
• ECC, CRM and 3rd Party AFS integration.
• Experience in SAP CRM.
• SPRO Configuration.
• Master Data maintenance.
• Middleware integration of CRM with ECC and 3rd party AFS systems.
• WebUI customizing knowledge.
• Organization model, Status profile, Navigation bar profiles, Business roles.
• BDOC, ALE IDOC setup.
• Experience in production support.
• Monitor and manage middleware queues between CRM & ERP, Bdoc/Idoc processing.
• Monitor and manage background BATCH jobs.

Location: São Paulo

No of Positions: 2

Roles & Responsibilities

• Good communication skills to liaise with Business Users and Technical Team.
• Good experience in understanding business requirements and translate into functional specification.
• Good knowledge in internal processes (Jira, Service Now, Agile, etc).
• SD knowledge would be added advantage.

Required Technical and Professional Expertise

• Strong functional experience in SAP CRM and Marketing (BPM - Brand Planning Management).
• Good process knowledge around.
• Brand Planning Management.
• WBS Element integration with ECC process.
• BW Integration Knowledge (for layouts, Planning Profiles and Planning areas config).
• Experience in SAP CRM.
• SPRO Configuration.
• Master Data maintenance.
• Pricing Conditions maintenance.
• WebUI customizing knowledge.
• Organization model, Status profile, Navigation bar profiles, Business roles.
• Experience in production support.
• Monitor and manage middleware queues between CRM & ERP, Bdoc/Idoc processing.
• Monitor and manage background BATCH jobs.

Location: São Paulo

No of Positions: 1

Roles & Responsibilities

This is a SAP Basis Technical Architect role where you will support the sales teams during the entire cycle of a RISE with SAP Cloud deal. Following are the key tasks that this role will perform:

• Solution advisory for SAP Cloud solutions.
• Understand customers’ business transformation requirements to the cloud to create a roadmap for the journey to the Cloud through RISE with SAP solution offerings
• Leverage Hyperscalers like AWS, MS Azure, and GCP and the broader SAP partner ecosystem (GSSPs, VAR, PartnerEgde..etc.) to offer the best solution and business outcome to customers.
• Articulate our competitive advantage to customers and prospects

Required Technical and Professional Expertise

• Bachelor’s / Master’s degree in Engineering or Computer Science.
• Good knowledge of the SAP product portfolio, offerings and industry solutions.
• SAP Basis, SAP HANA and S/4 HANA skills, capabilities of at least one Hyperscaler.
• Good understanding of S/4HANA Cloud solution offerings.

Good to have

• Experience with IaaS Providers (AWS, MS Azure or GCP) and data centers, Cloud migrations & rollouts.
• Customer Focused and Flexible time for global coverage.
• Excellent communication skills (written and verbal).
• Good team player.

WORK EXPERIENCE

• Experience with multi-national software/IT organizations and with a demonstrated expertise of S/4HANA Cloud (e.g. through Solution Management, Consulting and/or Delivery Program management).
• SAP S/4HANA experience or Cloud solutions.
• Experience working in the Midmarket segment.

Location: São Paulo

No of Positions: 1

Roles & Responsibilities

• You will participate in SAP ABAP Development Projects.
• Experience, Duties and responsibilities

Required Technical and Professional Expertise

• Experienced in SAP ABAP Programming, Technical Designs in an Agile Method.
• Good Working experience with multiple streams to get the WRICEF requirements, effort estimates and the related approach based on functionality scope.
• Needs S4 development experience throughout WRICEF development objects (workflow, reports, interfaces, conversions, enhancements, forms).OData/ABAP CDS Views /AMDP experience are preferred Smart forms and Adobe development experience.
• Should have strong hands-on experience in ABAP dictionary, Reports, SAP Scripts, Smart forms, Adobe forms, Dialog programming, Interface programming, ALE/IDOC’s, Enhancements, OOPs.
• Strong ABAP development experience in RICEFW Forms (Smart forms, Adobe also preferable).

Location: São Paulo

No of Positions: 2

Roles & Responsibilities

• Sênior/Especialista em MM/WM/GRC Inbound.

Required Technical and Professional Expertise

• SAP MM/WM resource with Brazil and Paraguay TAX localization knowledge and GRC NF-e skill.
• Senior Knowledge MM/WM process.
• Standard SAP configuration.
• GRC standard configuration and FLEX developments (customization).
• Brazil TAX localization in pricing schema and nota fiscal.
• Background experience in development of integration between SAP and legacy systems, integration with SAAS/Cloud systems (using web services, API connections).
• Technical knowledge about ABAP for debug and investigating issues (ABAP knowledge for functional consultant).
• Logistic background in SAP/LES - Logistic Execution System.
• Background knowledge in purchase process - transfer orders, intercompany STO, consignment , warehouse.
• Importation purchase process (with SONDA PWCE Knowledge will be preferred).
• English/Portuguese speaker is mandatory.

Location: São Paulo

No of Positions: 1

Roles & Responsibilities

• VIM 7.5 configuration - advanced.

Required Technical and Professional Expertise

• OCR configuration - advanced.
• SAP MM: Normal PO, Services, Goods, PTO and subcontracting process - advanced.
• GRC\Quirius\DF-e or other electronic invoice incoming application - advanced.
• Basic Abap - basic knowledge.
• Brazilian SAP localization - advanced.
• Languages: Portuguese, Spanish and English - advanced.
• Agile methodology.

Location: São Paulo

No of Positions: 1

Roles & Responsibilities

• Ability to multitask and manage multiple deliverables and projects at the same time ; Ability to understand business processes from a customer perspective.
• Ability to work in a team environment, effectively interacting with others.

Required Technical and Professional Expertise

• Experience designing and configuring SD modules.
• Knowledge in ITIL and ITSM Tools as Service Now.
• Knowledge in Agile is a differential.
• Experience in a Professional Services or Distribution company is an asset.
• Understanding of accounting business processes.
• Must be results oriented, and demonstrate a ""can-do"" attitude – adaptability, flexibility and resourcefulness.
• Advanced English is mandatory.

Location: São Paulo

No of Positions: 1

Roles & Responsibilities

• Read technical specifications.
• Verification planning.
• Create testbench and infrastructure.
• Create verification tests.
• Simulation and debug.
• Coverage analysis (functional, code, )
  • (1.) To be responsible for providing technical guidance or solutions
  • (2.) To develop and guide the team members in enhancing their technical capabilities and increasing productivity
  • (3.) TO ensure process compliance in the assigned module, and participate in technical discussionsorreview.
  • (4.) To prepare and submit status reports for minimizing exposure and risks on the project or closure of escalations.

Required Technical and Professional Expertise

• Technical Skills (ERS)-VLSI-Verification Methodology-UVM

Location: São Paulo

No of Positions: 1

Roles & Responsibilities

• Perform requirements analysis, Test benchorTest case design to support and ensure 100percent testing of design RTL code per acceptance or agreed coverage criteria.
• Prepare test plans for the module or interface owned by self from the product reqmts spec document and test case coding.
• Coordinate with team and Client for CRs, clarifications, updates etc Review of verification artifacts.
• Make requirement analysis and to contribute while test plans (basis for the test cases to be coded) are developed as per the work assigned.
• Perform RTL Simulation, Debugging and Fixing or supporting fixes.
• Support Verification Lead in preparing the detailed verification Plan including test strategy, TB architecture, methodologies to be followed, corner case scenarios, test coverage requirements etc.

Required Technical and Professional Expertise

• Technical Skills (ERS)-Platform-Unix-Unix

Location: São Paulo

No of Positions: 1

Roles & Responsibilities

• Lead the verification team effectively to test the VLSI design Code as per work allocated within the quality standards prescribed so as to meet the product requirements and schedule.
• Prepare and own detailed verification Plan including test strategy, TB architecture, methodologies to be followed, corner case scenarios, test coverage requirements etc.
• Mentoring and guiding the team in solving tech issues.
• Allocating and tracking tasks (per schedule), CR or risk tracking, support PM in effective project management, coordination of weekly and other team meetings.
• Conduct test scenarios' identification sessions and come up with a complete set of test plans and critical review of verification artifacts.
• Prepare test plans for the module or interface owned by self and Coding of test cases as per test plans documented and functional simulation, debugging and fixing

Required Technical and Professional Expertise

• Technical Skills (ERS)-VLSI-AMS-AMS Physical Verification

Location: São Paulo

No of Positions: 1

Roles & Responsibilities

• Troubleshoot and provide resolution validation and escalation support to product engineers. Reporting resolution directly to end users.
• Provide validation or escalation support on solutions provided on tickets.
• Improve process workflow to maintainorimprove client SLA's.
• Use client tools and provide technical support with software programming tools.
• Comply to agreed SLAor customer timelines and adhere to the high quality norms set to ensure zero-error.

Required Technical and Professional Expertise

• Application Dev and Mgmt-ADM(BSERV )-Web Development-HTML

Location: Rio De Janeiro

No of Positions: 1

Roles & Responsibilities

• Co-ordination with On-Site Engineers and attending customer calls.
• Raising risks, issues and escalation to senior management and customer.
• Create all quality documents, collect metrics data and conducting Audits.
• Perform Value creation and KM activities.
• Create project plans and keep track of schedule for on time delivery as per the defined quality standards.
• Ensure process improvement and compliance, and participate in technical design discussion and to review technical documents.

Required Technical and Professional Expertise

Legal HR Support Analyst:

• Knowledge in legal processes (Required)
• Knowledge in HR processes (Desirable)
• Knowledge/Experience with web applications (Required)
• Experience/Knowledge in .NET applications deployment
• Knowledge in IIS (Required)
• MS SQL Server (desirable)
• .Net (desirable)
• Knowledge in ITIL and ITSM Tools like Service Now
• Knowledge in agile methodology (Desirable)
• English: Advanced
• Microsoft Dynamics (APPS)-MsD-General-Technical-Business Analysis

Location: São Paulo

No of Positions: 1

Roles & Responsibilities

• Provide support for enhancement (major and minor) or new developments based on business requirements as provided by the client as well as from the functional and technical team of HCL on the project.
• Provide technical guidance to junior developers.
• Interact with the customer and internal teams to gather requirements for development purposes.
• Perform activities related to enhancement creation of documents for CMMi and client requirements.
• Provide client support by presenting data, information, ticket resolution and day to day support activities like monitoring client requirements.

Required Technical and Professional Expertise

• Skillset: HTML5, CSS 3, Angular, Javascript, Dojo, Compass, experience with .jsp files, responsive UX.
• Desirable: JSTL, jQuery, DB2.
• Tools | Methodologies : CI/CD (Jenkins, JIRA, GIT, BitBucket) | Agile/Scrum.
• Experience with Web and UI development using HTML, JavaScript, and CSS.
• Experience developing in a distributed application environment.
• Must have working knowledge of WCS 8, Java, UI/UX Design, AJAX, HTML, CSS, Responsive Web Design, SQL, PL/SQL, SQL Developer, UNIX/Linux, JAVA, JEE, JavaScript, Dev Ops, XML, JSON, Restful web services, WAS 7 or higher , Compass Sass.
• Experience programming in one major database: DB2.
• Strong knowledge of object-oriented concepts and applied UML experience.
• Must have strong communication skills, both oral and written.
• Must have high integrity, accountability, a positive attitude, and be willing to do what it takes to make the team successful.
• Familiarity with concepts of MVC, JDBC and tools (Jenkins, RAD, GIT, Bitbucket, JIRA).
• Solid understanding of object-oriented programming.
• Identify bottlenecks and bugs, and devise solutions to these problems.
• Experience with Agile methodology.
• Good communication skills and capacity to interact with customer and with global distributed teams.
• Upper intermediate English level (read, write, speak).
• Graduation in Computer Science and experience with JAVA programming.

Location: Curitiba

No of Positions: 2

Roles & Responsibilities

The area to support is IMS & IMS DB:

• Troubleshooting and Support, Planning and implementation of software and management of existing Lifecycle management and further development within the IMS area.
• Provide technical consultation to other areas of the company The job includes on-call duty, approx. every 6th week.
• Validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders.
• Ensure positive customer feedback and satisfaction thorugh active participation in customer meetings to understand any issues faced.
• Validate Change Order Implementation Plan and Human Error Compliance and participate in Capacity planning.
• Perform value addition activities (such as mentoring administratorsorteam members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as and when required.
• Ensure on-time resolution and quality compliance of escalated ticketsorincident as per the agreed SLA

Required Technical and Professional Expertise

• IMS skills.
• DBA Tools: BMC (MAXM + MV).
• Automation: Netview.
• Programming: JCL, Rexx, PL/1.
• Good knowledge of troubleshooting.
• Fluency in English , both orally and in writing.
• Web Connectivity.
• Programming: Cobol, Assembler.
• MQ, DB2, TWS.

Location: Curitiba

No of Positions: 1

Roles & Responsibilities

• Independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team.
• Provide support for on call escalations or L3 level support and doing incident and problem management.
• Work on value adding activities such knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.
• Adhere to quality standards, regulatory requirements and company policies.
• Ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Case.

Required Technical and Professional Expertise

• Mentoring / Training Team Members
• Perform root cause analysis- Understanding of Multi-geo support environment.
• Responsible for strategizing a backup plan for failure scenario- Improves and maintains customer satisfaction.
• Suggests new technologies and design changes.
• Testing / Auditing/processes as required from time to time Skill set Requirements.
• Evaluate the Database Server Hardware.
• Define/Recommend/Maintain database Standards and Architecture.
• Expert in Database Design of table spaces, buffer pool and table.
• Future Release management for database/instance and Impact Analysis.
• Research/Recommend Migration/Up gradation.
• Planning Database Migration and Upgrade.
• Desirable to have experience in IBM MKT kit for migration from otherDBMS like Oracle to UDB.
• 3rd Party Vendor Support and Interaction(including TAR and OS) and can handle Client Independently- Technical Consultation.
• Should be able to mentor L1 and L2 DBAs.
• Should be able to Lead the Team of DBAs.
• Should be able to diagnose clustered environment.
• Advance Database Performance Tuning: Tuning Applications, Instance/Kernel Parameters and Tuning Memory.
• Should be able to perform database reorganization.
• Usage of db2 registry variable, DBM and DB cfg.
• Recommend changes for performance improvement.
• Recommend and Review Backup and Recovery Strategies for DB2.
• Knowledge of TSM essential- Knowledge of Advanced Replication, Queuing and Streams.
• Hands on experience of configuration & administration of HADR.
• Good Working experience of DPF and Table Partitioning.
• Desirable to have experience in BCU.
• Table space Level Backup and recovery.
• Having experience of DR setup through various synch methods.
• Designing strategy towards Capacity Management(Growth) for DB tracks.
• Designing/Recommending Database Security Policy.
• Designing/Recommending database alerts for monitoring database availability and performance.
• Good working experience of configuration/troubleshooting federated database environment.
• Should have good experience with shell scripts.

Good to Have:

• Worked on Production systems.
• Datacenter understanding.
• Experience with Database Migration, Installation, Upgrades and Patching.
• Knowledge of Data warehousing and Other Technologies(RDBMS).
• Desirable to have experience in Federation set up
• Storage Management Techniques
• Good documentation skills
• Good working knowledge of MS OFFICE
• Should have a great customer handling skills
• Able to handle unforeseen situations
• High level of acceptance
• Can drive HCL s value and its methodology

Location: Curitiba

No of Positions: 1

Roles & Responsibilities

• The job include on-call duty, approx. every 6th week.

Mandatory Skills:

• How to read manuals and thereby having the interest in finding the solutions.
• Good knowledge in troubleshooting.
• Fluency in English, both orally and in writing.
• Validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders.
• Ensure positive customer feedback and satisfaction thorugh active participation in customer meetings to understand any issues faced.
• Validate Change Order Implementation Plan and Human Error Compliance and participate in Capacity planning.
• Perform value addition activities (such as mentoring administratorsorteam members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing).
• Act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as and when required.
• Ensure on-time resolution and quality compliance of escalated ticketsorincident as per the agreed SLA

Required Technical and Professional Expertise

• EIS-Mainframe-z/OS environment