IT Services and Technology Solutions in Brazil | HCL Technologies

Brazil

HCL Technologies in Brazil

HCL Technologies established its first office in São Paulo in 2009 and now employs a diverse team of 1,100 across delivery centers and offices in São Paulo, São Leopoldo and Curitiba. With our strong local presence and global experience, solutions, and people, we deliver on multi-year agreements for over 200 customers in Brazil, including Fortune 500 organizations.

Brazil is a strategic location for HCL Technologies in Latin America because of the region’s developing technology and innovation ecosystems. A focus on digitalization across public and private sectors, R&D investments, and workforce development combine to position Brazil as a strong competitor in the new digital economy in Latin America and the world.

HCL Technologies helps companies navigate their transformational journeys, fueling the way with deep capabilities in cloud, artificial intelligence, and data analytics. We offer services and products through three business units: IT and Business Services (ITBS), Engineering and R&D Services (ERS) and Products & Platforms (P&P). Our proven three-pronged approach can play holistically in a client’s overall strategy, or contribute individually to an independent growth strategy.

With key operations in Brazil, HCL Technologies has become a preferred partner for many businesses in this region. Clients in banking, telecommunications, media and entertainment, manufacturing, government, and other verticals turn to HCL for essential services:

We deliver these capabilities using the best frameworks and technologies, such as process consulting, robotic process automation, AI/ML, and analytics. As a result, our customers in this region benefit from greater operational efficiency, tighter automation, improved service levels and richer customer experience.

HCL has transformed the business environment in Brazil through our world-class global technology and teams. We make digital shared services available across many industries, and our customers in the region benefit from HCL language, talent, and cost advantages.

HCL invests heavily in training and workforce development programs to help local employees develop digital skills. To reinforce our commitment to Brazil's future workforce, we've partnered with leading academic institutions around the country to further support employee development.

We are dedicated to fostering a culture of diversity, inclusion, equity, and belonging at HCL. As an equal opportunity employer, we uphold our principles by ensuring every workplace is welcoming to everyone.

About HCL Technologies

HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products and services are based on four decades of innovation, with a world-renowned management philosophy, strong culture of invention and risk-taking, and a relentless focus on customer relationships.

HCL takes pride in our many diversity, social responsibility, sustainability, and education initiatives. Through a worldwide network of R&D facilities and co-innovation labs, global delivery capabilities, and over 208,000+ “Ideapreneurs” across 52 countries, HCL delivers holistic technology services to leading enterprises in many industry verticals, including 250 of the Fortune 500 and 650 of the Global 2000.

The company’s DNA of grassroots innovation, ingrained culture of co-innovation, and our tradition of going beyond what is expected to create customer value clearly differentiates HCL. This all comes together to give us a distinct advantage in creating business value in the connected, digital world.

Along the way, we’ve been recognized for our culture and our achievements. Bloomberg included HCL in the Gender Equality Index for moving the needle on equality for all. We have been named as one of Europe’s top employers, among the World’s Best Employers in Forbes 2020 and 2021 Best

revenue

208,000+

Employees

nationalities

157+

Nationalities

countries

52

Countries

Ideapreneurs

US$ 11.48 bn

Revenue

Unique Culture and Competitive Benefits

Employees at HCL Technologies are at the forefront of innovation, thanks to the unique culture we call "Ideapreneurship." Our management team firmly believes in the importance of employee trust and developed the company from that foundation.

Today our teams innovate and collaborate with one another and with customers to seed, cultivate, and harvest ideas. Every day, these HCL Ideapreneurs arrive dedicated and prepared to learn about our customers' businesses and help them imagine and create their futures.

To achieve maximum results, we know we must focus on the "value zone" in every client engagement. While providing extensive training and on-the-job coaching, we encourage our employees to try new things and give them the flexibility to explore, grow, and experiment. Our teams take pride in their passion and commitment to go above and beyond, and we celebrate this collective feeling in our culture.

overview

We invite you to explore current opportunities to work with us in Brazil and join the 208,000+ HCL Ideapreneurs thriving across 52 countries.

Together, let’s see how far we can go building on the values of innovation and trust.

With HCL Brazil, you can expect:

Global career growth

Global career growth

Cross domain skilling and job mobility

Cross domain-skilling and job mobility

Focus on employee and community welfare

Focus on employee and community welfare

Transparent and structured rewards process

Transparent and structured rewards process

Flexibility that encourages work-life balance

Flexibility that encourages work-life balance

Current Openings

Location: Remote

Experience: 10 Years

No of Positions: 1

Roles & Responsibilities

  1. Adhering to SLAs
  2. Mentoring / Training Team Members
  3. Handling tickets / requests
  4. Perform root cause analysis
  5. Troubleshooting technical issues
  6. Defining processes and ensuring that the processes are adhered to
  7. Oversees and is responsible for successful completion of Installation, configuration and migration
  8. Ensure maximum uptime according to the SLA
  9. Understanding of Multi-geo support environment
  10. Responsible for building / maintaining a test environment
  11. Responsible for strategizing a backup plan and test plan for failure scenario
  12. Improves and maintains customer and employee satisfaction

Required Technical and Professional Expertise

  1. Evaluate the Database Server Hardware.
  2. Define/Recommend/Maintain Database Standards and Architecture.
  3. Recommend Server H/W, SQL Server Editions for a new Build
  4. Expert in Database Design.
  5. Research and Recommend Patch management for database/instance and Impact Analysis.
  6. Initiate need and Impact Analysis for Database Migration/Upgrade 7)Technical Consultation.
  7. Vendor Support and Interaction
  8. Advance Database Performance tuning (Perfmon, Profiler, Database Tuning WIzard etc.)
  9. Recommend and Review Backup and Recovery Strategies.
  10. Knowledge about new feature of MS SQL Server 2008 (Policy Based Management, Resource Governor, Etc.)
Apply now

Location: Sao Leopoldo RS (Remote)

Experience: 6-7 Years

No of Positions: 1

Roles & Responsibilities

  1. Lead the BackOffice Teams (Wintel, Network, Security, DBA, Backup and others)
  2. Communicate critical incidents to the client;
  3. Ensure that SLA will be followed;
  4. Ensure that all teams will follow the process;
  5. Participate in meetings with the client;
  6. Management Risk;
  7. Management people and values;
  8. Help to resolve tickets (incidents, requests, problems), changes and manage SLA
  9. Prepare and submit status reports (internally and to the customer – when necessary) to minimize exposure and risk and avoid escalations.

Required Technical and Professional Expertise

  1. Knowledge of routers, switches, servers, storage, backup and etc;
  2. ITIL Certification (Mandatory);
  3. Ability to resolve conflicts;
Apply now

Location: Curitiba PR

Experience: 5 - 7

No of Positions: 1

Roles & Responsibilities

  1. Administrative experience with job scheduling software packages on multiple platforms including Tivoli TWS
  2. Perform scheduling package database, calendar,Period,ETT,date object, maintenance,
  3. Analysis, design, test and implement automated processes
  4. Troubleshoot and solve scheduling issues and conflicts
  5. Manipulate scheduled processes to accommodate customer requested changes
  6. Automate triggers and variable input parameters
  7. Analysis and perform acceptable condition code
  8. Analysis and perform resource definition and control
  9. Demonstrate ability to respond quickly and effectively to customer requests, own the request through successful completion

Required Technical and Professional Expertise

  1. Proficient with JCL, TSO, ISPF
  2. Experience with establishing and documenting policies and procedures pertaining to automated scheduling and other production support analyst dutiesa
Apply now

Location: Sao Paulo SP

Experience: 7 to 12 years

No of Positions: 1

Roles & Responsibilities

  1. Acts a single point of contact for that regional governance. Owns and creates service delivery and service management performance review presentations for the region (BU). Collects and interprets service performance root cause analysis and corrective actions. Delivers service status and presentations to the customers on a weekly or monthly basis depending upon customer requirements, delivered via electronic presentations or in person meetings.
  2. Management of the regional service support, which may include, mentoring in technology and best practices and assist with career development
  3. Hands on role where expected to provide end to end IT support services to the business community ensuring that all requirements are met within agreed service targets (SLA & KPI)
  4. To ensure delivery of best practice as defined by IT service delivery and in-line with Central ICS and SIAM models
  5. Providing on-site cover as a key link between the off shore and on site teams.
  6. Being prepared to work out of hours when required and to provide out of hours escalation support cover as required
  7. Take steps to make sure attrition is under control
  8. Identification and provision of improvement programmes and cost saving initiatives
  9. Act as escalation point if agreed service levels are not met
  10. Provision of technical expertise and support to manage the services
  11. Ensuring processes executed follow industry best practice (ITIL)
  12. May be called upon to provide short-term backfill for various customers, flexibility is a must
  13. May be called upon to provide expertise as a subject-matter expert in customer facing capacity
  14. Direct responsibility for employees, as well as building and maintaining relationships with a wide range of internal and external stakeholders and partners.
  15. Responsible for appropriate people management activities – e.g. performance management of direct reports.
  16. Share weekly partner performance reports with analysis on Monday for the previous week.
  17. Lead partner governance calls prepare MOM & track action items, MOM & action tracker need to be shared with 24 hours of Meeting in standard MoM format attached.
  18. Lead monthly governance call, discuss performance plans for next month, progress to be tracked in weekly calls.
  19. Maintain Partner engineer attendance on monthly basis. Track backfill engineer availability.
  20. Track weekly dispatch visits made for attendance & share with central SPOC.
  21. Ensure Schedule visits are tracked and attended by partner engineers as per defined

Required Technical and Professional Expertise

  1. Service Delivery Management experience within an ITIL environment
  2. Leadership experience of onshore and remote teams
  3. Vendor management skills with particular focus on tier 1 vendors
  4. Technical knowledge of MS Office suite and MS Cloud products
Apply now

Location: Sao Leopoldo RS

Experience: 4.5 to 5 years

No of Positions: 1

Roles & Responsibilities

  1. DB2 administration on z/OS, SQL creation, command line creation and execution, performance tuning, physical database definition (DDL) and understanding of logical database design
  2. Implement DBDC (CICS, DB2, or IMS) base software installs and upgrades related product installs and upgrades, security compliance corrections
  3. Mentoring / Training Team Members
  4. Perform root cause analysis
  5. Understanding of Multi-geo support environment
  6. Responsible for strategizing a backup plan for failure scenario
  7. Improves and maintains customer satisfaction
  8. Suggests new technologies and design changes
  9. Testing / Auditing/processes as required from time to time Skill set Requirements
  10. Evaluate the Database Server Hardware
  11. Define/Recommend/Maintain database Standards and Architecture
  12. Expert in Database Design of table spaces, buffer pool and table
  13. Future Release management for database/instance and Impact Analysis
  14. Research/Recommend Migration/Up gradation
  15. Planning Database Migration and Upgrade. Desirable to have experience in IBM MKT kit for migration from other DBMS like Oracle to UDB - 3rd Party Vendor Support and Interaction (including TAR and OS) and can handle Client Independently
  16. Technical Consultation
  17. Should be able to mentor and to lead L1 and L2 DBAs
  18. Should be able to diagnose clustered environment
  19. Advance Database Performance Tuning
  20. Tuning Applications, Instance/Kernel Parameters and Tuning Memory
  21. Should be able to perform database reorganization
  22. Usage of db2 registry variable, DBM and DB cfg. Recommend changes for performance improvement
  23. Recommend and Review Backup and Recovery Strategies for DB2. Knowledge of TSM essential

Required Technical and Professional Expertise

  1. Hands on experience of configuration & administration of HADR
  2. Good Working experience of DPF and Table Partitioning
  3. Desirable to have experience in BCU
  4. Table space Level Backup and recovery
  5. Having experience of DR setup through various synch methods
  6. Designing strategy towards Capacity Management(Growth) for DB tracks
  7. Designing/Recommending Database Security Policy. - Designing/Recommending database alerts for monitoring database availability and performance.
  8. Good working experience of configuration/troubleshooting federated database environment
  9. Should have good experience with shell scripts.
  10. Good to Have: - Worked on Production systems
  11. Datacenter understanding
  12. Experience with Database Migration
  13. Knowledge of Advanced Replication, Queuing and Streams
Apply now

Location: Curitiba PR

Experience: 5 to 8 years

No of Positions: 1

Roles & Responsibilities

  1. run-time and one time supporting shared services for customers like Volvo, HM, VCC etc. for technical activities related to your expertise.
  2. The area to support is IMS & IMS DB
  3. Troubleshooting and Support
  4. Planning and implementation of software and management of existing
  5. Lifecycle management and further development within the IMS area
  6. Provide technical consultation to other areas of the company

Required Technical and Professional Expertise

  1. IMS & IMS DB / z/OS skills, JCL / DBA Tools: BMC (MAXM + MV)
  2. Automation: Netview
  3. Good knowledge of troubleshooting
  4. Fluency in English , both orally and in writing
  5. Flexibility
  6. Good Communication skills
  7. Secondary/preferred skills: Web Connectivity
  8. Programming: Cobol, Assembler
  9. Programming: JCL, Rexx, PL/1. MQ, DB2, TWS
Apply now

Location: Curitiba PR

Experience: 11 to 15 years

No of Positions: 1

Roles & Responsibilities

  1. LAN WAN/F5 Solution Designer carries out analysis of business needs requirements and deploys network infrastructure services fulfilling them
  2. Deployment of services can be standard or non-standard depending on the service catalogue agreed with the customer
  3. Participate actively in customer discussions to understand the business needs and propose suitable network infrastructure services meeting the requirements
  4. Solution designer is expected to have an in-depth knowledge into the technologies, services offered in the service catalogue and able to clearly distinguish between standard and non-standard deliverables
  5. Provide precise information to Project Managers/ Delivery Coordinators regarding deliverables, manhours, delivery time plan, risks, dependencies
  6. Plan and deploy network services according to technical standards defined within the agreed time plan with the Project Manager and customer / requestor of the delivery
  7. Adhere to change management process strictly when executing any changes in the production environment
  8. Collaborate effectively within team and delivery coordinators for the overall delivery following infrastructure delivery processes/ workflow
  9. Provide operational handover to runtime documentation, sessions for supporting
  10. Maintaining once the deployments are completed
  11. Solution designers should also work closely with Service Design
  12. Architects team to develop and enhance existing or new services as and when needed Education Any Bachelor or Master’s degree
  1. Certification ITIL knowledge Valid Cisco Certifications are preferred – CCNP , CCIE ( Routing/Switching/ Datacenter) Skills
  2. 6 to 10 years of relevant hands-on technical expertise in installation, configuration, maintenance of network devices in enterprise infrastructure environments
  3. WAN - Cisco Routing, MPLS, Internet VPN technologies, ISR, ASR 9k platforms Working knowledge in Meraki
  4. SD-WAN is an added advantage
  5. LAN - Cisco Switching Campus Catalyst Switches, Datacenter
  6. Nexus 5k, 7k platforms etc
  7. WLAN - Cisco WLCs, Aironet Aps
  8. Load-balancing
  9. F5 -Proven relevant experience working in projects
  10. able to deliver services in strict time schedules
  11. Able to comprehend business needs into IT deliverables
  12. Good communication verbal, written skills to effectively interact with peers, customers over emails and calls
  13. To perform value addition activities (CIP and SIP) and implement strategies to improve productivity.
  14. To implement Profit Implement Plan (PIP), review Budget vs. Actual Cost and analyse the deviation to plan strategies
  15. To reduce deviation through levers like Automation and self-driven initiatives.
  16. To ensure retention of accounts that are due for renewal or maintain high level of customer satisfaction (ACSAT)
  17. To ensure that all responsibilities and project deliverables are completed within SLAs through effective team management and monthly reviews
  18. To ensure generation of an account level EE and EN revenue
  19. To ensure absorption of freshers as per the defined account targets
  20. To identify attrition percentage in accounts and take up initiatives to reduce the same
Apply now

Location: Curitiba PR

Experience: 5 years

No of Positions: 1

Roles & Responsibilities

  1. To become a member of the global IMS team
  2. to be assigned to various tasks, both run-time and one time supporting shared services for customers like Volvo, HM, VCC etc. for technical activities related to your expertise.
  3. The area to support is IMS & IMS DB
  4. Troubleshooting and Support
  5. Planning and implementation of software and management of existing
  6. Lifecycle management and further development within the IMS area
  7. Provide technical consultation to other areas of the company
  8. The job includes on-call duty, approx. every 6th week.

Required Technical and Professional Expertise

  1. Mandatory Skills:
    • IMS & IMS DB
    • z/OS skills, JCL.
    • DBA Tools: BMC (MAXM + MV)
    • Automation: Netview
    • Programming: JCL, Rexx, PL/1.
    • Good knowledge of troubleshooting
    • Fluency in English , both orally and in writing
  2. Secondary/preferred skills:
    • Web Connectivity
    • Programming: Cobol, Assembler.
    • MQ, DB2, TWS
  3. Language Requirement:
    • English
  4. Education:
    • BE, BTECH, ME, MTECH, MCA or matching knowledge/skill level achieved in other ways.
Apply now

Location: Curitiba PR

Experience: 5 - 7

No of Positions: 1

Roles & Responsibilities

  1. Perform scheduling package database, calendar,Period,ETT,date object, maintenance,
  2. Analysis, design, test and implement automated processes
  3. Troubleshoot and solve scheduling issues and conflicts
  4. Manipulate scheduled processes to accommodate customer requested changes
  5. Automate triggers and variable input parameters
  6. Analysis and perform acceptable condition code
  7. Analysis and perform resource definition and control
  8. Demonstrate ability to respond quickly and effectively to customer requests, own the request through successful completion

Required Technical and Professional Expertise

  1. Proficient with JCL, TSO, ISPF
  2. Administrative experience with job scheduling software packages on multiple platforms including Tivoli TWS
Apply now

Location: Sao Paulo SP

Experience: 5 - 10

No of Positions: 1

Roles & Responsibilities

  1. Network Engineer with hands-on experience in support, operation, Configurations and administration of LAN, WAN, Wireless and Security concepts.
  2. Understanding and Performing tasks related to Implementation, configuration of Routers, Switches, Security and Wireless devices.
  3. Analyze all aspects of the existing infrastructure and recommend modifications that will enhance system reliability, availability, serviceability and scalability.
  4. Work with teammates, clients and other teams to identify and address critical problems
  5. Work on bug tickets for providing the permanent fix for the incidents which are repetitive.
  6. Demonstrate ownership and responsibility in all assignments
  7. Enough expertise to identify and recommend changes/improvements to the process and infrastructure design.
  8. Provide L3 level support for the incidents.
  9. Build Knowledge Base documents to support the troubleshooting the complex issues.
  10. Knowledge of standard system tools with the ability to automation complex system tasks through scripting, possibly Python scripting.

Required Technical and Professional Expertise

  1. - Experience with establishing and documenting policies and procedures pertaining to automated scheduling and other production support analyst duties
Apply now

Location: Sao Paulo SP

Experience: 5 - 10

No of Positions: 1

Roles & Responsibilities

  1. Network Engineer with hands-on experience in support, operation, Configurations and administration of LAN, WAN, Wireless and Security concepts.
  2. Understanding and Performing tasks related to Implementation, configuration of Routers, Switches, Security and Wireless devices.
  3. Analyze all aspects of the existing infrastructure and recommend modifications that will enhance system reliability, availability, serviceability and scalability.
  4. Work with teammates, clients and other teams to identify and address critical problems
  5. Work on bug tickets for providing the permanent fix for the incidents which are repetitive.
  6. Demonstrate ownership and responsibility in all assignments
  7. Enough expertise to identify and recommend changes/improvements to the process and infrastructure design.
  8. Provide L3 level support for the incidents.
  9. Build Knowledge Base documents to support the troubleshooting the complex issues.
  10. Knowledge of standard system tools with the ability to automation complex system tasks through scripting, possibly Python scripting.

Required Technical and Professional Expertise

  1. Experience with establishing and documenting policies and procedures pertaining to automated scheduling and other production support analyst duties
Apply now

Location: Sao Paulo SP

Experience: 7 Years

No of Positions: 1

Roles & Responsibilities

  1. DR planning, developing, maintaining and testing Disaster Recovery plans and solutions.
  2. Acting as Incident Manager for onsite / location-based emergencies and development of business continuity plans for internal services
  3. Develop, maintain Disaster Recovery Plans across all stakeholders, technical towers
  4. Coordinate multiple DR Exercises
  5. Coordinate participants, third-parties in DR exercises
  6. Perform environment risk assessment / analysis, if necessary
  7. Identify and evaluate recovery option solutions if necessary (including contingencies)

Required Technical and Professional Expertise

  1. Expertise in delivery of business continuity and disaster recovery services
  2. Sys Admin / Security / Storage / Backup Technology related experience
  3. Project management skills
  4. Excellent technical capabilities around information security, business continuity and technology risk assessments
  5. Good compliance understanding of industry regulations
  6. Excellent written and verbal communications skills
Apply now

Location: Sao Paulo SP

Experience:8-9 Years

No of Positions: 1

Roles & Responsibilities

  1. Managing and configuring Firewall Rule Assurance tool (Tufin or equivalent) and Firewalls (Checkpoint (Including UTM), Juniper).

Required Technical and Professional Expertise

  1. Experience with VPN technologies and troubleshooting techniques.
  2. Thorough understanding on network protocols and basic routing and switching.
  3. Experience in managing the Public Key Infrastructure (PKI) of an organization.
  4. Experience in managing a CASB solution (MCAS or equivalent).
  5. Thorough understanding about Spam, Phishing and DLP concepts.
  6. Hands on experience on Email Security solutions (O365 Security or equivalent).
  7. Relevant certifications from leading security vendors.
Apply now

Location: Sao Pablo, Minas Gerais

Experience:6 - 10

No of Positions: 4

Roles & Responsibilities

  • Bill Of Material Review & Analysis
  • Review technical accuracy of Bill of Material
  • Provide feedback to the Sales Team on Bill of Material
  • Do technical validation of customer landscape
  • Analyze Early Watch Reports & Technical Data.
  • Work closely with Sales Team on architecture, landscape, and to-be.
  • Sizing the to be Landscape for Migrations.
  • Customer Deal Support – Pre-Signature
    • Prepare Technical Assessments
    • Conduct Technical Assessments with customers
    • Perform workshops with customer (networking, HA concepts, RACI reviews)
  • Customer Deal Support – Post Signature
    • Onboarding Questionnaire Support (assist customer with questions on onboarding)
    • Answer questions of customer relating to delivery
    • Provide delivery with key information during sales cycle
    • Provide turnover to delivery of key items during sales cycle
    • Answer questions of delivery specific to the delivery

Required Technical and Professional Expertise

  • Technical expertise in SAP Basis area.
  • Good understanding & hands-on experience required in S/4 HANA application & HANA database.
  • Hands-on experience in any of hyper scaler (AWS/ Azure/ GCP) is needed.
  • Experience in SAP Upgrade & Migration (OS/DB) is required.
  • Experience in SaaS products (Ariba, Salesforce, C4S etc.) integration with SAP Landscape is plus.
Apply now

Location: Sao Pablo, Minas Gerais

Experience:6 - 10

No of Positions: 4

Roles & Responsibilities

  • Supports sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services
  • Contributes to onboarding/transitioning customers to SAP ENTERPRISE CLOUD SERVICES
  • Orchestrates the overall service/project delivery according to planned scope, budget, and milestones
  • Supports in de-escalations of critical customer situations
  • Supports critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable
  • Contributes to customer release and maintenance activities
  • Supports customers on technical requirements throughout their lifecycle within the SAP Enterprise
  • Executes and supports problem management and continuous improvement
  • Contributes to the liaison with different SAP stakeholders, esp. Virtual customer success partner involved in the accounts, to ensure customer success
  • Supports in reviewing account status and analyzing if account needs to be transitioned to another team, based on growth in volume or complexity of the account overtime.
  • Systematic and faster onboarding of associates: mandatory trainings documentation
  • Enable continuous delta KTs on new topics and refresher sessions.

Required Technical and Professional Expertise

  • Technical expertise in SAP Basis area with minimum of 6+ years of experience
  • Good understanding & hands-on experience required in HANA database.
  • Experience in SAP Upgrade & Migration (OS/DB) is mandatory.
  • Experience in SaaS products (Ariba, Salesforce, C4S etc.) integration with SAP Landscape is plus.
  • Hands-on experience in any of hyper scaler (AWS/ Azure/ GCP) is needed.
Apply now

Location: Sao Paulo

Experience: 3

No of Positions: 4

Roles & Responsibilities

  • Job description - Analyst / Sr Analyst
  • Profile: Technical troubleshooting with web development background and (preferably) previous customer support experience
  • Responsibilities:
  • Troubleshoot html, css and javascript code implementation
  • Troubleshoot requests and ad serving issues
  • Provide email and chat support in Spanish, Portuguese and English
  • Adhere to all business SLAs

Required Technical and Professional Expertise

Skill requirement

  • Technical :
    • Deep knowledge of HTML, Javascript & CSS
    • Good understanding of web concepts and development technologies
    • Online marketing capabilities
    • Using tools for debugging
  • Communication
    • Proficient in Language (Spanish & Portuguese) writing and speaking skills
    • Comprehension skills in English is good to have
    • Previous experience in E-mail and Chat support
  • Customer Service
    • Customer oriented, self motivated
    • Ability to handle revenue impacting situations
    • Ability to work with individuals, companies and large clients
  • Nice to have:
    • Preferred experience in ad serving platforms (Ad Manager, DCM, DV360, Sizmek, Ad Tech, Adobe, Zedo, Omniture, etc)
    • Previous experience in tech-support or tools/applications development domains will be an advantage
    • Experience in Digital Marketing and Campaign Management is an advantage but not a must have
    • Individuals having their own AdSense Accounts
  • Language requirement:
    • Proficient in Language (Spanish and Portuguese) writing and speaking skills
    • Comprehension skills in English is good to have (training in English)
Apply now
Apply now

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HCL provides software and services to U.S. Federal Government customers through its partner ImmixGroup, Inc. Please contact ImmixGroup, Inc. at HCLFederal@immixgroup.com

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HCL (Brazil) Tecnologia da Informação EIRELI

Suite 12 1st Floor, Edificio Continental Sqare Rua Das Olimpiads,
101, AV Themodomiro Poto da Forseca,
No 109/205 - Vila Olimpia, Sao Paulo,
Brazil
Zip Code: 04551-000

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