Jobbeschreibung
Specialist
Jobzusammenfassung
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Standort: Pune
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Projektrolle: Specialist
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Qualifizierung: B-Tech
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Erfahrung: 2.5-5 Years
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Kompetenzen: SAP BASIS
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Anzahl von Stellen: 1
Jobbeschreibung:
Must have skills:
Communication Skills
Basis administration expertise
HANA /DB Expertise
High availability Administration
Solution Manager administration
SAP Kernel Upgrade
Patch Upgrade
- To provide support for on call escalations and doing root cause analysis of given issue
- To independently resolve tickets within agreed SLA of ticket volume and time
- To adhere to quality standards, regulatory requirements and company policies
- Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases