Jobbeschreibung:

Technical Expertise: Strong understanding of BigFix architecture and components, including BigFix Console, Relay, and Client.
Experience: Minimum of 2-3 years of experience in a technical support or systems administration role, preferably with BigFix.
Problem-Solving Skills: Excellent analytical and troubleshooting abilities to resolve complex technical issues.
Communication Skills: Strong verbal and written communication skills to effectively convey technical information to non-technical users.
Customer Service Orientation: A proactive and customer-focused approach to support and service delivery.
Team Collaboration: Ability to work well in a team environment and collaborate with cross-functional teams.
Certifications: Relevant technical certifications (e.g., BigFix, ITIL) are a plus.
. Patching & Application Packaging and fixing respective issue.

• To provide support for on call escalations and doing root cause analysis of given issue
• To independently resolve tickets within agreed SLA of ticket volume and time
• To adhere to quality standards, regulatory requirements and company policies
• Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases