Jobbeschreibung:

About HCLTech
HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.
Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.

To learn more about how we can supercharge progress for you, visit www.hcltech.com

TL-ChangeMgmt,ITIL,SNOWAdmin/Supp

Job Summary
The Track Lead for Tools & Automation plays a pivotal role in operations management, focusing on continuous improvement and problem-solving while ensuring adherence to client SLAs. This position empowers teams through effective people management and drives innovation in process development, directly impacting organizational success.

• Key Responsibilities
  1. Enhance Operational Systems By Implementing Change Management Practices And Itil Principles To Improve Management Reporting, Streamline Information Flow, And Optimize Business Processes.
  2. Collaborate With Clients To Understand Their Requirements, Ensuring The Support Team Meets And Exceeds Client Expectations Through Effective Service Delivery.
  3. Lead And Mentor The Project Team By Fostering Transparent Communication Of Project Goals, Promoting A Culture Of Accountability And Teamwork.
  4. Introduce Innovative Ideas For Process Development, Leveraging Tools Like Snow And Bmc Remedy To Enhance Overall Organizational Progress.
  5. Provide Tailored Solutions That Address Customer Needs Using Ca Service Desk And Avanti, Driving Positive Business Outcomes Within The Operational Environment.
  
  Skill Requirements
  1. Strong Understanding Of Change Management And Itil Methodologies
  2. Proficiency In Using Snow Admin, Bmc Remedy, Ca Service Desk, And Avanti Tools
  3. Excellent Problem-Solving Skills And Ability To Implement Process Improvements
  4. Strong Leadership And Mentoring Capabilities
  5. Effective Communication And Stakeholder Management Skills
  
  Certification
  1. Itil Foundation Certification (Optional But Valuable)
  2. Change Management Certification (Optional But Valuable)