A workplace transformation strategy is becoming increasingly dependent on digital dexterity as a catalyst. The workforce must adjust to the new working methods and pick up the newest digital skills and technologies to accelerate digital transformation and spur large-scale innovation. Our Digital Literacy Buddy (DLB) is a digital adoption platform and a no-code software that can be integrated with any web-based application to increase the digital adoption rate. It provides on-screen, real-time, interactive in-app guidance and automates repetitive workflows. The DLB also gives intelligent insights on user engagement across the underlying applications, friction points and process and goal completion rate, besides providing complete visibility into technology stack adoption across the organization.
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DLB’s Layered Approach to User Adoption
Insights
Collect and analyze data to identify obstacles and opportunities
Guidance
Contextually drive to action with walkthroughs, visual cues and strategically placed content
Engagement
Shift from reactive to proactive by adding logic-driven rules for where, when, how and with whom to engage
Automation
Better UX and higher productivity by eliminating empty clicks and tedious tasks
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How DLB Works
Evaluate: Pre-go-live
Unlock visibility of the organization-wide tech stack
- System overview
- Productivity dashboard
Areas of improvement
Identify the friction points in the application, where the users are struggling, to address the gaps with DLB
Measure success
Define KPIs to track progress towards your digital transformation goals
Act on it
Build on-screen contextual guidance solutions on top of the app, and automate repetitive workflows to address the gaps
Evaluate: Post-go-live
Measure increase in digital adoption rate after deploying DLB contextual guidance solutions
Realize value
Realize ROI and accelerate digital transformation
Resources
Accelerating workforce dexterity to maximize digital transformation
Cultivating digital literacy for business success
Digital dexterity and inclusivity: Make this part of your hybrid workplace model
Enabling remote workforce collaboration and productivity with augmented reality
Cultivating digital literacy for business success
Speed to proficiency: Delivering on the promise of Digital Adoption Platform
HCLTech positioned as a Leader in Everest Group's Digital Workplace Services PEAK Matrix® Assessment 2022
HCLTech positioned as a Leader in Gartner® Magic Quadrant™ for Managed Workplace Services, North America, 2021
Frequently Asked Questions
Employees often need quick, contextual help and training. Digital Literacy Buddy provides AI-driven guidance and self-service support to make digital adoption easier.
It boosts productivity and reduces errors. Digital Literacy Buddy empowers employees with personalized learning paths.
AI enables predictive help and personalized learning. Digital Literacy Buddy uses AI to accelerate adoption.
It simplifies digital adoption with personalized learning, real-time guidance, and self-service support, making work easier.
Faster adoption, improved productivity, and continuous learning.
By offering on-demand training and self-service help. Digital Literacy Buddy provides both for seamless digital adoption.
Through contextual assistance and automation. Digital Literacy Buddy delivers real-time guidance across enterprise apps.
Yes. Digital Literacy Buddy works with collaboration tools and enterprise systems for contextual support.
Absolutely. Its cloud-native design supports large enterprises.
By building digital skills that help organizations embrace new technologies quickly.