Building the Digital Confidence Your People Need
HCLTech Digital Literacy Buddy (DLB) is a digital adoption platform and no-code software that works with any web-based application to help employees get more from the tools they use every day. It delivers on-screen, real-time interactive guidance directly inside applications, automates repetitive tasks and provides intelligent insights into how people engage with technology across the organization.
DLB gives organizations visibility into where adoption is succeeding and where friction is slowing people down. By mapping friction points, tracking process completion and measuring goal achievement, it turns adoption data into actionable intelligence that helps IT and HR teams continuously improve the employee experience with technology.
DLB's Layered Approach to Digital Adoption
How DLB Works
DLB sits as an overlay on top of any web-based application, requiring no integration or development work from your IT team. Once deployed, it continuously monitors how employees interact with their applications, identifies where people are getting stuck and delivers contextual guidance at exactly the right moment.
The result is a self-improving adoption engine that continuously reduces friction and drives better outcomes from every technology investment.
Analyst Recognitions
We are a Leader in Everest Group’s 2025 PEAK Matrix® Assessment for Digital Workplace Services
詳細を見るHCLTech recognized as a Leader in Gartner® Magic Quadrant™, 2024
Outsourced Digital Workplace Services
HCLTech positioned as a Leader in Everest Group PEAK Matrix®, 2023
Digital Workplace Services Provider — North America
Frequently Asked Questions
HCLTech Digital Literacy Buddy (DLB) is a no-code digital adoption platform that delivers real-time, in-app guidance, workflow automation and intelligent insights to help employees get more from the technology they use every day.
DLB simplifies digital adoption by delivering personalized, real-time guidance directly inside applications, reducing the frustration of learning new tools and giving employees the support they need exactly when they need it.
DLB removes the barriers to adoption by delivering contextual guidance and automation directly inside enterprise applications, reducing the gap between deploying a new tool and employees using it confidently and consistently.
Yes. DLB's cloud-native design supports large, distributed enterprises, making it straightforward to deploy and scale across multiple geographies, languages and application environments.
By empowering employees to self-serve through real-time in-app guidance, DLB significantly reduces the volume of support tickets and help desk contacts, freeing IT teams to focus on higher-value work.
DLB drives faster adoption, improves productivity, reduces digital friction and generates measurable insights into how employees engage with workplace technology, helping organizations get a stronger return from every technology investment.
AI enables DLB to personalize guidance based on individual behavior and continuously refine the support it delivers, helping employees adopt new tools faster and with greater confidence.
Yes. DLB works seamlessly with collaboration tools and enterprise systems, delivering contextual support within the applications your employees already use without requiring custom development or complex IT integration.
DLB provides on-demand training and self-service support directly inside applications, giving hybrid employees the guidance they need to work confidently with digital tools regardless of whether they are in the office or working remotely.
DLB ensures that every technology investment your organization makes delivers its intended value by driving confident, consistent adoption across the workforce. By reducing the time between deploying a tool and people using it well, DLB directly improves the return on every workplace technology decision.
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Let's talk about what Digital Literacy Buddy can do for your organization
