Digital Literacy Buddy (DLB) Digital Literacy Buddy (DLB)

Digital Literacy Buddy (DLB)

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Overview

A successful workplace transformation strategy now relies on digital dexterity as its core catalyst. For real progress, the workforce needs to adapt to new ways of working and continuously learn the latest digital skills and tools that help accelerate transformation and fuel innovation at scale. Our Digital Literacy Buddy (DLB) is a digital adoption platform and no-code software that works seamlessly with any web-based application to boost digital adoption. DLB delivers on-screen, real-time interactive guidance in-app and automates repetitive tasks. It provides intelligent insights into user engagement across applications — mapping friction points, tracking process and goal completion, and giving a clear snapshot of technology adoption across the organization.

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Features

DLB’s layered approach to user adoption

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Insights

Insights

Collect data, analyze trends and highlight both roadblocks and new opportunities.

Guidance

Guidance

Drive contextual action using step-by-step walkthroughs, visual nudges and timely content.

Engagement

Engagement

Move from reactive to proactive — apply logic-driven rules that shape where, when, how and with whom you engage.

Automation

Automation

Take the busywork out of daily workflows by eliminating empty clicks and repetitive steps, enhancing experience and productivity.

How DLB Works

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Evaluate: Pre-go-live

Evaluate: Pre-go-live

See real-time adoption patterns and identify opportunities for improvement.

  • System overview
  • Productivity dashboard
Areas of improvement

Areas of improvement

Spot exactly where users struggle and address those pain points directly with DLB.

Measure success

Measure success

Establish KPIs and consistently track progress toward transformation goals.

Act on it

Act on it

Build intuitive, in-app guidance right on top of your application. Automate repetitive workflows to bridge any gaps.

Evaluate: Post-go-live

Evaluate: Post-go-live

Assess the impact by tracking digital adoption rates after deploying DLB’s guidance.

Realize value

Realize value

See clear ROI — and keep your transformation moving forward.

Business benefits

DLB changes the traditional software dynamic by making platforms adapt to people. This fosters digital literacy, delivers the best return on technology investments and moves enterprises further along their transformation journey.

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Enable change management

Reduce errors, improve efficiency, increase productivity

Reduce training, IT support and software licensing costs

Improve employee experience

Optimize adoption and usability

DFS Digital Workplace Service Digital Literacy Buddy