Overview
The retail industry has undergone significant changes in recent years, resulting in a seamless integration of online and offline shopping experiences. Technological advancements, evolving consumer preferences and a desire for superior customer and employee experiences have all contributed to the change.
This shift has brought about changes in shopping behaviors, emphasizing sustainable work practices and more efficient retail store operations. Customers now expect consistent and superior experiences across all touchpoints, while retailers strive for service and operational excellence in areas such as inventory management, personnel management, merchandising and supply chain. Retailers must adapt.
Solution
Smart Retail Workplace as a Service
Introducing HCLTech Smart Retail Workplace as a Service, a comprehensive solution that combines devices, software and lifecycle services to enhance retail store setups, allowing enterprises to redefine employee and customer experiences and bring innovation to every step of the retail journey.
Our cutting-edge solution is designed to enhance customer engagement, streamline operations, allocate resources efficiently, improve profitability and redefine shopping assistance.
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Solution Tenets
An End-to-end Solution Taking Care of the Necessities in a Retail Store Setup
Consulting
Provides technology consulting services for instore tech design and implementation and persona design services for optimized technology landscape.
Devices
Offers an extensive catalog of devices and advanced technology solutions to help streamline the management of the entire retail device and application ecosystem and improve customer experience.
Supporting software
Our software suite helps improve communication, productivity and uptime by maintaining up-to-date displays, managing pricing and promotions, optimizing performance and minimizing downtime.
Support and maintenance
Our comprehensive IT support services include hardware repair, Level 1 and Level 2 support for efficient and timely resolution of IT-related problems and vendor management services to manage relationships with third-party vendors to meet client needs.
Ecosystem of Partners
HCLTech has partnered with Lenovo, HP Inc. and Zebra to provide a comprehensive Smart Retail Workplace as a Service solution, aiming to enhance customer experience beyond traditional shopping.
Offers a diverse range of sustainable point-of-sale devices with long life and better compatibility while meeting customer needs and enhancing overall experiences.
Provides a competitive edge in the retail industry by enabling organizations to make every user and asset visible, connected and fully optimized. Zebra’s purpose-built device portfolio fits every retail environment while reducing the total cost of ownership.
Provides a cutting-edge solution that provides an end-to-end technology setup for your retail store while increasing productivity and reducing the mundane tasks of your frontline workers. It provides convenience and flexibility, making it appealing to both established and new retail entrants.
Why HCLTech
Sustainability framework
A robust sustainability framework provides clients with actionable insights to track the impact on environmental sustainability and reduce carbon footprint
Extensive partnership
A strong partner portfolio enables HCLTech to deliver the right retail technology (hardware and software) globally, helping enterprises transition seamlessly and swiftly from legacy retail frameworks
Global field service excellence
Our global field service guarantees swift repairs and replacements, ensuring uninterrupted business operations for you and your clients
Analytics and insights
A strong focus on the infusion of emerging technologies in our support frameworks ensures that analytics-driven insights help us proactively reduce business downtimes
End-to-end services
Our portfolio offers top-tier devices and comprehensive store management services, including deployment, onboarding, management and maintenance while ensuring a superior experience for retail stores
Resources
Smart Retail Workplace as a Service for Next‑Gen Retail Experiences.
Transforming retail experiences through HCLTech’s innovative Retail Workplace as a Service.
Revolutionize your retail experience with Retail Workplace-as-a-Service. Seamlessly integrate physical and digital platforms for personalized, omnichannel journeys.
Frequently Asked Questions about Retail Workplace-as-a-Service
Retail workplace as a service is a bundled solution where we deliver the devices, software, lifecycle services and IT support a retailer needs. At HCLTech, we create flexible setups that simplify store management, drive productivity and enable retailers to deliver seamless experiences for both employees and customers—without the complexity of managing multiple vendors.
Our Smart retail workplace service covers a comprehensive range of devices, including POS terminals, tablets, employee handhelds and self-service kiosks. Leveraging partnerships with leaders like Lenovo, Zebra and HP Inc., we ensure device selection is tailored to each store’s needs—empowering frontline associates and supporting store productivity from day one.
Yes, our solution is engineered to reduce store downtime. With proactive monitoring, analytics-driven insights and rapid global field service, we address issues fast and often resolve them before they impact operations. Our hands-on experience in retail ensures consistent uptime, protecting revenue and delivering uninterrupted experiences for clients and their customers.
Yes, vendor management is a core element of our offering. At HCLTech, we manage third-party vendors and service providers on our clients’ behalf—coordinating everything from device procurement to ongoing support. This frees clients from supplier complexity, ensuring consistent service levels and streamlined technology operations across every retail location.
We offer end-to-end consulting, from in-store tech design to employee persona mapping and change management. Our experts analyze current infrastructure, recommend optimized solutions and guide retail technology rollouts. With decades of hands-on experience, we help clients future-proof their workplace IT and maximize efficiency and engagement.
Workplace as a service optimizes operations by standardizing technology across stores, automating updates and centralizing device management. As experienced retail IT partners, we help clients minimize downtime, improve workforce efficiency and enhance customer experiences—while clients benefit from scalable, always-on digital workplace environments tailored to retail’s unique demands.
Absolutely. We provide both Level 1 and Level 2 IT support as part of our managed IT services for retail stores. Our experienced agents help resolve incidents quickly—whether it’s routine troubleshooting or more complex technical challenges—so store staff can stay focused on delivering outstanding service and minimizing business disruption.
We integrate sustainability at every stage—offering insights around device lifecycle management, power efficiency and responsible e-waste recycling. Our sustainability framework helps clients set, measure and achieve their environmental goals, aligning technology investments with broader corporate social responsibility objectives and shrinking their overall retail carbon footprint.
Our Smart retail workplace-as-a-service includes supporting software to keep store systems up to date—including centralized tools for managing pricing and promotion displays. We help clients effortlessly roll out price changes and campaigns across locations, syncing data for accuracy and speed and ensuring a consistent experience for every shopper.
Yes, we provide global field service support. HCLTech’s extensive service network enables us to deliver rapid onsite repairs, maintenance and device replacements—minimizing operational disruptions for multi-location retailers worldwide. Our support model is designed for scalability, reliability and the unique pace of the retail industry.
