In this whitepaper with Avasant, we explore how contact centers have evolved into the next frontier of customer experience and define strategies to ensure a positive and seamless CX.

A non-profit special interest group is establishing an ISAC to share information and analysis on food delivery and the agriculture supply chain

XTERN SDP is an Extended Reality (XR) lifecycle management platform for accelerated development as well as implementation of custom XR solutions and use-cases at enterprise-scale

HCLTech positioned as a Leader in Everest Group’s Unstructured Document Processing PEAK Matrix® Assessment 2023.

Participe com a HCLTech da Febraban Tech 2026, de 24 a 26 de agosto, em São Paulo, e descubra soluções de IA, nuvem e transformação digital.

When it comes to doing great customer experience work on behalf of HCLTech clients, personas are foundational. But it is harder to create meaningful, actionable personas than people might think.

In the FMCG industry, an integrated data platform accessible to all key decision-makers in sales, marketing, finance, and elsewhere is a starting point for breaking down the institutional silos.

An organization with complex operation can have multiple value streams that deliver value to other value streams. Value stream management can interconnect these value streams so they can be optimized.

VSM can help organizations overcome the challenges of silos, process gaps and visibility. When value, work and goals are interconnected between different levels, the benefits of VSM begin to emerge.

VSM can be a game-changing for overcoming challenges of working, process gaps, and limited visibility. It can improve understanding of the value generated, work progress and resource utilization.

Read the blog to learn how you can elevate your agent experience with Bespoke- an AI-powered agent workspace.

Enhancing supply chain resilience and mitigating disruptions