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In this report, ISG has assessed 38 companies based on comprehensive product and service offering, strong market presence and established competitive position and has acknowledged HCLTech as a Leader in ISG Provider Lens™ Procurement services - Procurement Operations Modernization Services – Global, 2025
“As a Leader in Procurement Operations Modernization Services, HCLTech demonstrates expertise in the widespread use of AI-enabled solutions, comprehensive risk and compliance management and responsiveness to changing market dynamics and technology advancements.” - Tarun Nathooram Vaid, Lead Analyst, ISG Provider Lens™.
Key Strengths of HCLTech:
- High domain expertise in manufacturing: HCLTech generates most revenue from the manufacturing vertical by serving prominent clients. For instance, it catered to clients such as a leading US steel company and a global chemical products manufacturer with services, including purchase order management, catalog management, accounts payable, compliance management and RFx support for complex procurement operations transformation.
- Next-gen procurement platform: HCLTech’s digitalCOLLEAGUE solution is a domain-intensive, role-based platform that enhances human-machine collaboration in procurement services. It integrates AI, GenAI, RPA and advanced analytics to streamline transactional processes, reduce manual intervention and improve efficiency. It comprehensively supports strategic sourcing, spend analysis, RFx Management, PR/PO Processing, tail spend management and supplier management, driving digital transformation and operational excellence.
- Toscana BPM tool: HCLTech’s Toscana BPM tool is an intelligent workflow solution for designing and managing business processes. It allows HCLTech to automate manual tasks, enhancing procurement operations. These capabilities contribute to a 25 percent increase in process efficiency and a 20 percent reduction in operating costs for procurement clients. The company leverages this tool in more than 25 percent of its clients' engagements.
In this report, ISG has assessed 38 companies based on comprehensive product and service offering, strong market presence and established competitive position and has acknowledged HCLTech as a Leader in ISG Provider Lens™ Procurement services - Procurement Operations Modernization Services – Global, 2025
“As a Leader in Procurement Operations Modernization Services, HCLTech demonstrates expertise in the widespread use of AI-enabled solutions, comprehensive risk and compliance management and responsiveness to changing market dynamics and technology advancements.” - Tarun Nathooram Vaid, Lead Analyst, ISG Provider Lens™.
Key Strengths of HCLTech:
- High domain expertise in manufacturing: HCLTech generates most revenue from the manufacturing vertical by serving prominent clients. For instance, it catered to clients such as a leading US steel company and a global chemical products manufacturer with services, including purchase order management, catalog management, accounts payable, compliance management and RFx support for complex procurement operations transformation.
- Next-gen procurement platform: HCLTech’s digitalCOLLEAGUE solution is a domain-intensive, role-based platform that enhances human-machine collaboration in procurement services. It integrates AI, GenAI, RPA and advanced analytics to streamline transactional processes, reduce manual intervention and improve efficiency. It comprehensively supports strategic sourcing, spend analysis, RFx Management, PR/PO Processing, tail spend management and supplier management, driving digital transformation and operational excellence.
- Toscana BPM tool: HCLTech’s Toscana BPM tool is an intelligent workflow solution for designing and managing business processes. It allows HCLTech to automate manual tasks, enhancing procurement operations. These capabilities contribute to a 25 percent increase in process efficiency and a 20 percent reduction in operating costs for procurement clients. The company leverages this tool in more than 25 percent of its clients' engagements.