HCLTech has been recognized as a Leader in Experience-Driven Integrated BFS Operations PEAK Matrix® Assessment 2024, which evaluated 18 leading service providers worldwide.
“With an aim to streamline workflows, BFS enterprises are seeking partners with the capabilities and expertise to transform front-to-back operations,” said Suman Upardrasta, Vice President at Everest Group. “HCLTech demonstrates the ability to serve both traditional and next-gen digital banks through a comprehensive suite from customer service to lending. Its workflow orchestration tool is embedded across all integrated deals, enabling seamless front-to-back integration. These strengths underpin its positioning as a Leader in Everest Group’s Experience-Driven Integrated BFS Operations PEAK Matrix® Assessment.
Key Highlights of the report:
- HCLTech has a strong hold on front-to-back integrated retail banking and payments services, especially in European and the UK regions
- Its integrated offerings spans large banks as well as next-generation buyers such as digital banks and neobanks
- It provides an end-to-end suite of services that include customer service, sales support, and agent assist at the front office and onboarding, account servicing, payment processing, and lending services at the back office
- HCLTech enables the integration of clients’ front- and back-office functions through its TOSCANA workflow solution in all the deals. Additionally, it provides RPA, agent assist, and conversational AI tools within the deals
- Buyers have appreciated HCLTech’s ability to understand client business and the extension of proactive support
Disclaimer
Licensed extracts taken from Everest Group’s PEAK Matrix® Reports, may be used by licensed third parties for use in their own marketing and promotional activities and collateral. Selected extracts from Everest Group’s PEAK Matrix® reports do not necessarily provide the full context of our research and analysis. All research and analysis conducted by Everest Group’s analysts and included in Everest Group’s PEAK Matrix® reports is independent and no organization has paid a fee to be featured or to influence their ranking. To access the complete research and to learn more about our methodology, please visit Everest Group PEAK Matrix® Reports.
HCLTech has been recognized as a Leader in Experience-Driven Integrated BFS Operations PEAK Matrix® Assessment 2024, which evaluated 18 leading service providers worldwide.
“With an aim to streamline workflows, BFS enterprises are seeking partners with the capabilities and expertise to transform front-to-back operations,” said Suman Upardrasta, Vice President at Everest Group. “HCLTech demonstrates the ability to serve both traditional and next-gen digital banks through a comprehensive suite from customer service to lending. Its workflow orchestration tool is embedded across all integrated deals, enabling seamless front-to-back integration. These strengths underpin its positioning as a Leader in Everest Group’s Experience-Driven Integrated BFS Operations PEAK Matrix® Assessment.
Key Highlights of the report:
- HCLTech has a strong hold on front-to-back integrated retail banking and payments services, especially in European and the UK regions
- Its integrated offerings spans large banks as well as next-generation buyers such as digital banks and neobanks
- It provides an end-to-end suite of services that include customer service, sales support, and agent assist at the front office and onboarding, account servicing, payment processing, and lending services at the back office
- HCLTech enables the integration of clients’ front- and back-office functions through its TOSCANA workflow solution in all the deals. Additionally, it provides RPA, agent assist, and conversational AI tools within the deals
- Buyers have appreciated HCLTech’s ability to understand client business and the extension of proactive support
Disclaimer
Licensed extracts taken from Everest Group’s PEAK Matrix® Reports, may be used by licensed third parties for use in their own marketing and promotional activities and collateral. Selected extracts from Everest Group’s PEAK Matrix® reports do not necessarily provide the full context of our research and analysis. All research and analysis conducted by Everest Group’s analysts and included in Everest Group’s PEAK Matrix® reports is independent and no organization has paid a fee to be featured or to influence their ranking. To access the complete research and to learn more about our methodology, please visit Everest Group PEAK Matrix® Reports.