Company description / JD introduction

We are HCLTech, one of the fastest-growing large tech companies in the world and home to more than 223,000 people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering, Cloud and AI.

The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.

We are on the lookout for a highly talented and self-motivated Technical lead in Avaloq skills to join us on our journey in advancing the technological world through innovation and creativity.

Your Role & Responsibilities

This specific role will be focused on…

• Hands on experience on Telepresence, CUCM, MS, VCS, Voice communications manager and hardware.
• Creating tailored architecture to customers for third party integrations.
• Troubleshooting Video and Voice related issue for Telepresence Calls.
• Troubleshooting and configuration on CUCM, IMP, Unity Connection, Expressways and Gateways.
• Configuration and solving issues related to CUCM, TMS, TPS, Conductor, CMS and Telepresence endpoints to enable voice and video calling.
• Configuration and Troubleshooting of Mobile and Remote Access on Expressway-Core, Expressway-Edge, CUCM and DNS Servers.
• Configuration and Troubleshooting for Cisco Telepresence Immersive and Non-Immersive devices to enable telepresence call capability.
• Handling team and pertaining training to the team with new skills.
• Handling escalations for CAP and RRR customer accounts.
• Working as mediator between partners and BU for defect and research related issues.
• Working on Tech zone for creating technical documents which can be taken as reference at the time of troubleshooting.
• Working on the IC-Digitization to automate the issue detection from the logs automatically.
• Giving Process and Product training for new joiners and make them competent.

Qualifications & Experience

Minimum Requirements

• 6 years of technical experience.
• CCNA, CCNP, CCIE or equivalent certification.

Desired Qualifications

• Experience in troubleshooting complex networking and security related issue in production deployments.
• The Ideal candidate will be an individual contributor, who is a self-starter, with excellent interpersonal, communication, problem solving and troubleshooting skills.
• Should be able to handle calls with the production customers while troubleshooting their network issues.
• Commitment to customer delight is a must.
• Quality focus, result & goal orientation.
• Debugging hardware & software system level problems in a multi-vendor multi- protocol network environment.
• Prior experience of working with TAC environment will be a plus.
• Demonstrate an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge.

Good to have

• Team player, can-do attitude and takes initiative.
• Ability to work independently as well as in a team (in start-up environment).
• Good communication skills to work with cross-functional groups.
• Strong skills in large-scale software design and development.
• Excellent verbal and written communication skills.
• Excellent troubleshooting and problem-solving skills.

Why Us

• HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products.
• Our company is extremely diverse with 161 nationalities represented
• We offer the opportunity to work with colleagues across the globe
• We offer a virtual-first work environment, promoting a good work-life integration and real flexibility
• We are invested in your growth, offering learning and career development opportunities at every level to help you find your own unique spark
• We offer comprehensive benefits for all employees
• We are a certified great place to work and a top employer in 26 countries, offering a positive work environment that values employee recognition and respect

Equality & Opportunity for All

Representing 161 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.