Company description / JD introduction

• We are HCLTech, one of the fastest-growing large tech companies in the world and home to 220,000 people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering, Cloud and AI.
• The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.

Responsibilities/ Tasks

• Central Coordination: Act as the central coordinator for activities related to elements of the project.
• Team Collaboration: Work closely with internal teams and customers to ensure project timelines and objectives are met.
• Risk Management: Identify installation risks, escalate, and implement risk mitigation strategies.
• Process Improvement: Recognize, document, and implement process/project improvements.
• Scheduling: Create installation scheduling requests, maintain rollout schedules, and ensure that customer installation/deployment activity is scheduled and completed.
• Coordination: Coordinate with other teams as needed for the delivery of equipment or services.
• Issue Escalation: Escalate issues with maintaining the rollout schedules as needed.
• Feedback Meetings: Participate in meetings with key team members to review project feedback.

Education/certification

• Bachelor’s Degree: In any discipline.

Key Skills Required

• Time Management: Able to manage time effectively and work independently.
• Adaptability: Adaptable to changes with a sense of urgency and works well with a team.
• Communication: Able to communicate ideas concisely and work with key team members.
• Innovative Learning: An innovative learner that can manage conflict and is adaptable to changes.
• Detail-Oriented: Detailed, focused, and well-organized; able to handle multiple projects at hand.
• Data Analysis: Can analyze and report data and figures, initiates process improvement as needed.
• Flexibility: Willing to work non-standard business hours if required by projects.
• Language Proficiency: English (Minimum C1 or Native-Level Fluency).
• Additional languages (nice to have): French (C1 or above with Business Proficiency), German (C1 or above with Business Proficiency), Italian (C1 or above with Business Proficiency).
• Microsoft Office Proficiency: Proficiency in Microsoft Office and PC literacy.
• Communication Skills: Excellent written and verbal communication skills.
• BPO Experience: Preferred but not necessary.