Company description / JD introduction

• We are HCLTech, one of the fastest-growing large tech companies in the world and home to 220,000 people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering, Cloud and AI.
• The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.

Responsibilities/ Tasks

Project Delivery Management:

• Provide transition leadership and support for new business opportunities in pre-sales phases on large, complex, and global deals.
• Implement new services by identifying resource requirements, timeframes, and deliverables, and managing planning and deployment.
• Work closely with bid/project, 3rd party, and service delivery teams throughout the new business lifecycle.
• Develop and own transition communication plans to ensure consistent understanding of transition progress with all key stakeholders.
• Provide expert problem management support and ensure root-cause analysis and corrective actions are implemented.

Financial Risk Management:

• Act as a business leader accountable for financial success and client satisfaction throughout the transition program.
• Effectively manage risk across defined transition programs.
• Assess and ensure the team uses processes to improve productivity and cost efficiency.

Client Relationship:

• Act as the primary contact for the customer, maintaining close communication to ensure delivery to schedule and addressing issues.
• Focus on Service Level Agreement (SLA) definition and customer satisfaction.
• Manage changes affecting people, including changes in processes that impact client staff and employees transferring to Client.

Practice Development:

• Provide feedback from direct client interactions to innovate the next generation of offerings.
• Use and continuously improve standard processes and achieve productivity improvements.
• Adhere to service implementation and delivery best practices, reviews, and processes.
• Champion teamwork and knowledge sharing; contribute to the project management community.

Project Resource Management:

• Define and ensure appropriate resources to form the delivery team for new service contracts.
• Develop and mentor project managers and other project team members to defined levels of competencies, standards, and certifications.

Education/certification

• Define and ensure appropriate resources to form the delivery team for new service contracts.
• Develop and mentor project managers and other project team members to defined levels of competencies, standards, and certifications.

Key Skills Required

• Communication Skills: Excellent written and verbal communication skills.
• Problem-Solving: Demonstrated ability to solve problems and analyze information.
• Microsoft Office Proficiency: Proficient in Microsoft Office Applications.
• Project Management: Basic understanding of DocuShare and SharePoint.
• Professional Certifications: PMI certifications in progress (PMP, Risk Management, LSS, or Agile) or other project management methodologies.
• Language Proficiency:English (Minimum C1 or Native-Level Fluency).Additional languages (nice to have): French (C1 or above), German (C1 or above).