Self-healing and proactive remediation:

Our client’s IT infrastructure was plagued by inefficiencies that hampered operational agility and employee productivity:

• Data overload and system performance issues: 1,400+ devices stored excessive redundant data, straining system resources and reducing performance.
• Manual IT processes delaying resolutions: Engineers relied on a time-intensive manual ticketing system, creating operational bottlenecks.
• Device downtime impacting productivity: 700+ devices were not restarted in over a week, leading to lagging performance and disrupted workflows.
• Unforeseen IT failures and rising costs: The absence of predictive analytics for battery health resulted in unexpected failures, increasing replacement costs and downtime.

Employee engagement and collaboration:

Our client’s expansion required a more integrated and engaged workforce:

• Lack of digital awareness and IT support: New employees struggled with IT accessibility, reducing onboarding efficiency and productivity.
• Siloed workforce collaboration: Employees lacked a central hub for engaging with IT resources and sharing innovative use cases across markets.
• Limited community engagement initiatives: The absence of structured employee engagement campaigns led to underutilization of collaboration platforms.

ESG – Green IT:

With a commitment to achieving a zero-carbon footprint by 2030, our client faced challenges aligning their IT strategy with sustainability goals:

• Excessive energy consumption: Always-on devices and external monitors drove unnecessary energy usage, escalating operational costs and environmental impact.
• Unoptimized carbon emissions: IT energy policy ineffectiveness resulted in excessive CO2 emissions, hindering sustainability benchmarks.

AI-driven IT optimization:

We deployed cutting-edge automation and AI-driven IT solutions to enhance efficiency.

• Automated system optimization: We introduced a comprehensive automation framework, HCLTech Workblaze, to eliminate manual processes, allowing for real-time issue detection and resolution.
• Proactive monitoring and auto-remediation: An automation system generated proactive system tickets in ServiceNow for every device that utilized more than 95% of disk space.
• Device health monitoring: A predictive analytics system ensured battery replacements were proactively managed, avoiding unexpected failures and costs.
• Restart optimization and performance boost: Automated systems such as unused disk cleanups, restarts and ticketing streamlined IT operation, making them maintain peak performance and minimize downtime.

Fostering innovation and connectivity amongst the workforce:

To enhance employee experience and collaboration, we launched.

• Workblaze community platform: A dynamic ecosystem connecting HCLTech and our client’s employees across multiple European markets, fostering cross-functional collaboration.
• AI-powered employee feedback systems: Implemented continuous feedback systems, ensuring that new employees and staff across regions had a voice in shaping IT services.
• Gamified engagement campaigns: Launched targeted initiatives like “My Happy Hours”, fostering employee engagement and a positive work culture.

Pioneering a sustainable IT future:

We implemented forward-thinking sustainability measures that transformed our client's IT footprint. HCLTech Workblaze provides visibility into an organization's carbon footprint and CO2 emissions, as many organizations lack a mechanism to baseline and understand these metrics.

• Energy efficiency: Leveraged smart energy management systems that reduced unnecessary energy consumption across devices, aligning with our client’s sustainability vision.
• Carbon footprint reduction at scale: Introduced best practices for reducing emissions, focusing on areas such as device usage and power consumption.
• Smart and sustainable IT: Prioritized green IT policies and solutions that not only minimized waste but also aligned with global ESG benchmarks.