Delivering Faster and Smarter Supply Chain Solutions for Retail Growth
When a leading Dutch furniture retailer with 400+ stores across 64 countries faced challenges scaling its supply chain to match explosive growth, it needed a comprehensive transformation. With an expanding global customer base and increasingly complex logistics, its legacy systems couldn't deliver the visibility, accuracy and efficiency required to support its ambitious expansion plans.
Partnering with HCLTech, the retailer embarked on a transformation journey that replaced fragmented legacy systems with an integrated, cloud-based supply chain ecosystem. This modernization delivered remarkable improvements, positioning the company for sustainable global growth.
The Challenge
Digital transformation of end-to-end supply chain
- Complex legacy landscape: Multiple disconnected platforms hindered visibility and efficient planning across their vast global network
- Limited capacity management: Lack of standardized processes for allocation and capacity planning created inefficiencies and regional inconsistencies
- Fragmented data sources: Critical supply chain information was scattered across systems, preventing comprehensive analysis and response orchestration
- Growth constraints: Existing infrastructure couldn't scale to support multi-channel expansion and increasing customer expectations
- Process inconsistencies: Regional variations in supply chain processes limited global optimization opportunities
To maintain its market leadership, the retailer needed to transform its entire supply chain foundation—standardizing processes, consolidating systems and creating end-to-end visibility to support its ambitious growth strategy.
The Solution
We implemented a comprehensive BlueYonder-based supply chain transformation that evolved from targeted improvements to a complete ecosystem redesign:
- Demand forecasting optimization: Implemented BlueYonder Demand and Fulfillment systems, later upgrading to BY Luminate Demand Edge for real-time demand sensing and improved forecast accuracy
- Global capacity planning: Deployed BlueYonder Enterprise Supply Planning (ESP) to create a single application for worldwide capacity planning, enabling efficient management of complex scenarios, including multi-store collaboration and direct deliveries
- Enhanced supply chain visibility: Implemented BlueYonder Luminate Control Tower (LCT) to consolidate supply chain data from multiple sources, providing a unified view of operations and enabling rapid response to disruptions
- Actionable business intelligence: Developed Power BI dashboards that translate complex supply chain data into actionable insights for stakeholders
- Process standardization: Reengineered batch processing to meet stricter SLAs while standardizing processes across global operations
- Integration expertise: Created seamless connections between BlueYonder applications and legacy systems through custom interfaces
Throughout this multi-year transformation, we leveraged proprietary tools and accelerators to expedite implementation while providing comprehensive managed services based on improvement-focused SLAs.
The Impact
The comprehensive supply chain transformation delivered exceptional business results:
- 95% forecast accuracy: Implementation of BlueYonder Demand applications dramatically improved prediction capabilities
- 12% reduction in supply chain costs: Unified global capacity planning eliminated inefficiencies and optimized resource allocation
- 10% increase in stock availability: Enhanced visibility and planning capabilities ensured products were available when and where needed
- Single source of truth: Control tower implementation consolidated disparate data sources, providing comprehensive visibility
- Continuous improvement: Application-managed services improved overall SLA performance from 70% to 90%
Beyond the Numbers
This transformation fundamentally changed how the furniture retailer approaches supply chain management. The shift from disconnected legacy systems to an integrated, cloud-based ecosystem provides the foundation for sustainable growth across all retail channels.
The standardized processes and enhanced visibility enable more agile responses to market changes, while improved forecast accuracy supports better inventory management and capital allocation. With a modernized supply chain infrastructure, the retailer is well-positioned to continue their global expansion while maintaining the operational excellence that supports their market leadership position.
Celebrating Success
HCLTech is committed to helping retailers transform their supply chains through intelligent, technology-driven strategies. Our 14-year partnership with this global furniture leader demonstrates how comprehensive supply chain modernization delivers both immediate operational improvements and long-term strategic advantages.
As retail continues to evolve, this modernized supply chain foundation provides the agility needed for ongoing innovation. It enables the company to continuously enhance customer experiences while optimizing costs and resources across its global operations.
