Jobbeschreibung:

Job Description:
Implement changes based on recommendations from SAP SCOM SME. \\\\r\\\\n Run SQL queries against the SCOM database as part of troubleshooting issues \\\\r\\\\n Build and run SQL reports against the SCCM database as part of the reporting \\\\r\\\\n Monitor the SCOM console and perform analysis and breakfix. \\\\r\\\\n Monitor the SCCM environment and return it to a healthy operational state \\\\r\\\\n Expert Hands-on experience in System Center Operation Manager Administration. Proven track record in SCOM troubleshooting \\\\r\\\\n Perfmon knowledge \\\\r\\\\n Must be able to work with custom monitor, rules and create SCOM management packs. \\\\r\\\\n Knowledge of at least one of the virtualization platforms VMware , Hyper-V (best is Wintel)

• To provide support for on call escalations and doing root cause analysis of given issue
• To independently resolve tickets within agreed SLA of ticket volume and time
• To adhere to quality standards, regulatory requirements and company policies
• Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases