Jobbeschreibung:

About HCLTech
HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.
Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.

To learn more about how we can supercharge progress for you, visit www.hcltech.com

TL-KnowledgeMgmt,ITIL,SNOWAdmin/Supp

Job Summary
The Track Lead for Tools & Automation plays a pivotal role in ensuring operational excellence through effective knowledge management and ITIL practices. This position focuses on continuous improvement, problem-solving, and empowering teams to meet client SLAs while fostering a culture of innovation and collaboration. The Track Lead will be instrumental in aligning project goals with client expectations and enhancing overall organizational performance.

• Key Responsibilities
  1. Optimize Operational Systems Using Itil Frameworks And Knowledge Management Principles To Enhance Management Reporting, Streamline Information Flow, And Support Strategic Organizational Planning.
  2. Analyze Client Requirements And Ensure The Support Team Delivers Exceptional Service, Aligning Operations With Client Expectations And Slas.
  3. Lead And Mentor Project Teams, Facilitating Transparent Communication And Alignment On Project Goals, Ensuring All Team Members Are Engaged And Informed.
  4. Drive Innovation By Introducing New Ideas And Methodologies For Process Development, Contributing To Continuous Improvement Initiatives Across The Organization.
  5. Develop And Implement Tailored Solutions That Address Customer Needs, Leveraging Tools Like Snow, Bmc Remedy, And Ca Service Desk To Achieve Impactful Business Results.
  
  Skill Requirements
  1. Strong Understanding Of Knowledge Management Concepts And Practices.
  2. Proficiency In Itil Methodologies And Frameworks.
  3. Experience With Snow Admin / Support, Bmc Remedy, And Ca Service Desk.
  4. Ability To Lead Teams And Manage Projects Effectively.
  5. Excellent Problem-Solving And Analytical Skills.
  
  Certification
  1. Itil Certification Is Required.
  2. Knowledge Management Certification Is Optional But Valuable.