From bottlenecks to breakthroughs: AI automation slashes manual data tasks by 90%
The Challenge
Navigating uncertainty and obstacles in data classification
A leading cloud services provider faced mounting inefficiencies in its data classification process. Despite having internal documentation, inconsistent guidance across teams led to confusion and delays in product approvals.
High demand for categorization services, coupled with limited availability of specialized resources, created bottlenecks that slowed time-to-market and strained operations.
The Objective
A smarter, faster and more reliable classification process
To overcome these challenges, the company aimed to reduce manual effort and improve accuracy in data classification. Their goal was to deploy an AI-powered system trained on internal guidelines to deliver consistent, reliable categorization.
This would not only streamline workflows and reduce dependency on specialized teams but also accelerate product delivery timelines and enhance regulatory compliance.
The Solution
A scalable AI-powered data classification tool
HCLTech designed and implemented an intelligent automation solution tailored to the client’s needs. Using existing documentation and use cases, the team trained an AI model to handle classification tasks.
The solution featured:
- Seamless back-end integration with optimized architecture
- A user-friendly front-end interface for intuitive access and feedback
- Scalable deployment for high-volume request handling
The tool was rigorously tested and rolled out to enable efficient, automated categorization across the organization.
The Impact
Efficiency, reduced costs and 24/7 access
Delivered in just four months, the solution drove measurable transformation:
- 90% reduction in manual dependency for product teams
- Significant productivity gains through self-service request submission
- Cost savings by eliminating the need for a full-time categorization team
- 24/7 availability for global teams, independent of staff schedules
- Scalability to support growing demand without additional resources
This project exemplifies our ability to deliver rapid, high-impact AI solutions through deep domain expertise and collaborative execution to empower our clients to innovate and scale smarter and faster.
