HCLTech achieved an industry-leading Customer Experience (CX) score of 82.1 for BPO, significantly surpassing the industry average of 76.5.

“HCLTech is awarded the Universal BPO Star of Excellence Award, recognizing its exceptional customer-centric service delivery and industry-leading client satisfaction scores. With a CX score of 82.1, well above the Top 60 Benchmark average of 76.5, this prestigious recognition highlights HCLTech’s strong service delivery capabilities, deep understanding of client needs, and commitment to highly collaborative and outcomes-driven partnerships. The award is backed by strong client recommendations and high CX scores, underscoring HCLTech’s ability to consistently drive value and exceed expectations in a competitive BPO landscape,” says Jan Erik Aase, Partner and Global Head, ISG Provider Lens.

“HCLTech is a strong partner that is proactive, collaborative, and focused on continuous improvement. They openly share insights, often suggesting automation and process enhancements. Recently, they proposed and implemented a change to our consumer email update process, resulting in significant time and resource savings while reducing system issues.” - Vice President, IT, Consumer Packaged Goods.