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Enterprise Guide for Product-aligned Operating Model Transformation

Overview

Enterprises are shifting from traditional project-based models to that enable speed, agility and better alignment with customer value. This shift demands more than structural adjustments; it requires a fundamental redesign of how organizations operate across teams, processes, talent and technology.

Everest Group surveyed 200+ enterprises with more than US$1 billion in revenue to shape the 4R framework - Reinvent, Redefine, Reshape and Reimagine to guide enterprise-wide transformation.

HCLTech, in collaboration with Everest Group, presents a detailed case study on dsm-firmenich, a global leader in nutrition, health and beauty, formed through the merger of DSM and Firmenich. Facing challenges from legacy systems and siloed operations, dsm-firmenich embraced a product-aligned model to unify digital strategies and accelerate innovation. With HCLTech’s support in agile enablement, DevSecOps and cloud-native solutions, they achieved remarkable outcomes:

  • 93.8% increase in employee satisfaction
  • 11-month reduction in time-to-market
  • 87% rise in CSAT scores
  • 75% faster incident response

This case study is a pragmatic guide for business and technology leaders seeking to modernize operating models and build resilient, product-driven enterprises.

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