Establishing a centralized digital transformation center of excellence (CoE) has led to the implementation of award-winning automation solutions and streamlined processes. Our Intelligent automation tool has reduced validation time by approximately 40%, eliminating errors through business rule automation and SAP integration. Additionally, an AI/ML and NLP-based tool has been developed to extract and summarize contracts, thereby automating the creation and validation of statements of work (SOWs).

Case management has been streamlined through automated assignments, unified forms, performance tracking, and instant alerts to enhance operational efficiency. Automating mock case uploads for training and feedback has facilitated data analysis, providing trainers with valuable insights displayed on the central dashboard. This initiative led to creating interactive content for progress tracking and standardization of training delivery via a unified standard operating procedures (SOP) platform.

Continuous improvement assessments and a dedicated review team for large deals optimized the quality assurance framework, leading to better adherence to performance standards. War rooms have been established for deal status management, maximizing team efforts for peak fulfillment handling and strategic planning for product launch volumes. The Business Intelligence team also provides crucial analytics on contract performance and customer insights and conducts risk-based operational audits, ensuring informed decision-making.