Success Stories

Banking and Financial Services

1. HCL BPO's AP/AR solution led to processing of Financial transactions of Client
2. HCL BPO's Invoice Processing solution increased productivity by 70% in an audit recovery management company
3. HCL BPO's solution substantially increased new customer acquisitions for a mortgage banker
4. HCL engaged in Process, IT Application and IT Infrastructure

Insurance

1. HCL BPO's solution helped the client rationalize 2000 business processes to 42 procedures
2. HCL BPO’s solution helped the Client to reduce costs and improve operational efficiencies
3. HCL BPO’s solution leads to marked improvement in Client’s customer service levels
4. HCL's Solution helped the Client achieve synchronized data and maximize data integrity

Retail & CPG

1. HCL BPO ensured the client achieve consistent quality scores > 99%

Telecom

1. HCL BPO's expertise improved operational effectiveness and performance(1)
2. HCL BPO’s expertise improved operational effectiveness and performance
3. HCL BPO's solution brought about a decrease in turn-around time and reduction in the number of cancelled orders
4. HCL BPO's solution substantially increased customer satisfaction thereby reducing call volumes
5. HCL's Billing Support Services
6. Service Provisioning: HCL's Comprehensive Solution

Others

1. HCL BPO's solution helped increase quality of service to >98%
2. HCL BPO's solution helped reduce cost of the client by 3 times
3. HCL BPO's solution improved quality of purchase-pay transactions by 18%
4. HCL BPO's solution increased first call resolution and customer satisfaction
5. HCL BPO's solution lent muscle to process high volume of transactions