HCL in Japan
Economically, Japan is one of the most highly developed nations in the world, and its brands are famous across the globe. But globalization has increased competition, forcing Japanese companies to change their modus operandi. For CTOs, this has meant embracing new business models that not only reduce operational costs but also facilitate product innovation and decrease time to market. For CIOs, quick rollout and global IT management top the agenda.
For nearly two decades, HCL has helped Japanese companies modernize their legacy systems, improve their business processes, and transform their businesses to be competitive in the global market. Today HCL is one of the largest technology companies from India operating in Japan and serves some of the country’s most respected corporations, including NEC, Konica Minolta, Kyocera Mita, Fujitsu, Fuji Xerox, and Cisco Japan, among others. (Visit http://www.hcljapan.co.jp/ for more information).
Several principles at HCL’s core have contributed to the success of these engagements:
- Operating in Japan since two decades, HCL has become one of the largest technology companies in the region
- Employees First, Relationship Beyond the Contract, and Global Delivery, Local Center of Gravity are some of the core principles contributing to the success of our engagements in this region
- HCL’s APAC Customer Advisory Council helps us align solutions with local market requirements; provides an exceptional platform for clients and their industry peers to exchange ideas and best practices
- HCL’s Japan Business Unit (JBU), based in India, oversees delivery operations in Japan; also trains HCL engineers through cultural sensitization programs
- Strong team of bilingual HCL engineers and Japanese language experts working out of customer locations across Japan
- Japanese companies leverage HCL's product localization services to tailor their products to cater to foreign markets / re-design products to sell in emerging markets at lower costs
- HCL was honored with the Japan Management Association (JMA) HRD Special Award in 2010 for its “Employees First” management philosophy
Employees First. Our unique management philosophy, based on trust and transparency, empowers frontline employees to create value for customers every day. This thinking — described in the best-selling book Employees First, Customers Second: Turning Conventional Management Upside Down (Harvard Business Press, 2010) by former CEO Vineet Nayar — has created a distinctive culture of employee-driven innovation. We call it ideapreneurship, and it is yielding excellent business outcomes for both HCL and our customers.
A Relationship Beyond the Contract.Technology is constantly changing, often making even the best contracts appear outdated or ill-conceived. That’s why at HCL we focus on developing relationships beyond the contract, not just by optimizing costs or enhancing efficiency but by thinking well into the future on behalf of our customers. Alt-ASM — our alternative approach to managing applications — and Enterprise Function as a Service (EFaaS) — our integrated end-to-end proposition for IT and business services across business functions — are just two of several initiatives in this direction.
Global Delivery, Local Center of Gravity. “Think global, act local” drives our strategy for serving customers and partners in every region. Through global/local Centers of Excellence, the creation of talent pools in local markets, and the cultivation of an ecosystem of local and global partners for pioneering new propositions and delivery frameworks, HCL provides value to customers well beyond cost optimization.
Since entering Japan, HCL has been widely recognized for its commitment to addressing the country’s business and societal issues:
HCL’s APAC Customer Advisory Council. This group helps HCL align solutions with local market requirements and serves as an exceptional platform for HCL clients and their industry peers to exchange ideas and best practices. The Council has been recognized through several awards — including the Forrester Groundswell Award in the B2B category — for the trust it fosters between HCL and its customers.
Excellence in customer service. HCL engages each customer, imbibing the culture and characteristics of its organization and industry. With a history of building unique partnerships — co-sourcing models, strategic alliances, and joint ventures — to make each relationship yield superior business value, HCL strives to understand the core needs of the Japanese market and works with partners to deliver innovative IT-enabled business solutions. Our Japan Business Unit (JBU), based in India, oversees delivery operations in Japan, plays a pivotal role in program management, and trains HCL engineers through cultural sensitization programs. Today, HCL has a strong team of bilingual engineers and Japanese language experts working out of customer locations across Japan.
Accelerating market growth. HCL’s primary objective has been to drive a global growth strategy for Japan. Our product localization services help Japanese companies tailor their products to the requirements of foreign markets, and our value engineering and re-engineering services help them redesign their products to cater to emerging markets at a lower cost. HCL understands the nuances of business practices in Japan and leverages its global consulting and delivery capabilities to provide a unified governance framework to Japanese companies, helping them get their products to market faster.
Understanding local businesses. HCL has a deep understanding of the business processes and practices of Japanese companies—90% of our clients in Japan are oriented to the domestic market. HCL is also investing in nuturing local talent by hiring Japanese consultants, and sales and pre-sales personnel, as well as accepting interns from prominent local graduate schools.
Fostering good management practices in Japan. HCL Japan was honored with the Japan Management Association (JMA) HRD Special Award in 2010 for its “Employes First” management philosophy.